Head Nurse

We are seeking a highly skilled and experienced Head Nurse to lead and enhance patient care at our fast-paced, efficiency-driven, and customer-focused medical center. The ideal candidate will be responsible for optimizing nursing operations, improving staff performance, and ensuring a superior patient experience through effective leadership and adherence to best clinical practices.

This role requires a proactive nursing leader who is committed to fostering a high-performing, compassionate, and innovative nursing team that aligns with our center's focus on speed, efficiency, and exceptional customer service.

Role Description

• Supervise and coordinate nursing activities.
• Ensure compliance with healthcare standards and protocols.
• Provide training and support to nursing staff.
• Manage patient care and clinical operations.
  
  

Key Responsibilities

• Leadership & Team Management
• Lead and mentor nurses to deliver fast, compassionate care and enhance patient experience.
• Foster a culture of responsiveness and personalized communication.
• Ensure staff training emphasizes customer care and empathy.
• Optimizing Patient Experience & Care
• Oversee efficient, high-quality nursing services that reduce wait times.
• Implement patient feedback systems to drive continuous improvement.
• Enhance communication and comfort measures for a stress-free experience.
• Operational Excellence
• Streamline nursing workflows to minimize delays.
• Ensure seamless coordination between departments for a hassle-free patient journey.
• Maintain proper documentation and ensure equipment availability.
• Innovation & Service Enhancement
• Introduce new nursing practices to improve patient comfort.
• Train staff in customer service and proactive care.
• Leverage technology for efficient service and patient updates.
• Compliance & Quality Assurance
• Ensure all care meets regulatory standards while prioritizing patient needs.
• Conduct quality audits to refine patient experience.
• Update policies to align with customer expectations.
  
  

Qualifications

Education

• Bachelor's Degree in Nursing (BSN) from an accredited institution (Master's degree in Nursing or Healthcare
  
  

Management is a plus).

• Valid Saudi Commission for Health Specialties (SCFHS) license as a Registered Nurse (RN).
• Minimum 5+ years of nursing experience, with at least 2 years in a leadership role (Head Nurse, Nurse Supervisor, or
  
  

similar).

Experience

• Proven experience in a senior nursing role, preferably as a Head Nurse or Nurse Supervisor.
• Extensive background in patient care management with a focus on speed, efficiency, and service excellence.
• Experience leading nursing teams in a fast-paced healthcare environment.
• Track record of implementing customer service initiatives in patient care.
• Familiarity with healthcare technology, digital records, and automated workflows.
  
  

Skills

• Patient-Centered Care: Strong focus on delivering exceptional customer service and patient satisfaction.
• Leadership & Team Management: Ability to train, mentor, and supervise nursing staff for efficient operations.
• Operational Efficiency: Expertise in streamlining workflows to reduce wait times and improve care delivery.
• Communication & Collaboration: Strong interpersonal skills for effective coordination with patients, staff, and
  
  

management.

• Problem-Solving & Decision-Making: Quick, data-driven decision-making to enhance patient experience and safety.
  
  

Language

Fluency in Arabic & English

Nationality

Preferred Nationalities: Candidates from South America or South Africa.