Head of Butler

Job Description

• To constantly monitor guest service level, ensuring a maximum guest satisfaction.
• Establish good public relations with all guests
• Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
• Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up
• Receives, records, and distributes various reports via the Opera system
• always transmits guest requests and preferences accurately to the team
• Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Front Office team in

Qualifications

• Luxury five star experience necessary
• Prior formalized training as a butler is highly regarded
• Strong leadership qualities, interpersonal, and communication skills
• Strong attention to detail, Highly responsible, organized & reliable
• Strong interpersonal and problem solving abilities
• High level of integrity, enthusiasm, dedication and support for continuous improvement.
• Must be a self-starter, coach & mentor who can inspire the team to perform their best.
• Flexible management style to meet challenge of a changing work environment.

Additional Information Your team and working environment

Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand's unique sense of joie de vivre with the very best of the local.