Head of Butler

Head of Butler

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Accor is far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, ensuring that work brings purpose to your life and that through your journey with us you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Job Description

• Constantly monitor guest service level, ensuring a maximum guest satisfaction.
• Establish good public relations with all guests.
• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of discerning guests.
• Act as the reference team member for guests during their stay and ensure that all requests are made possible or followed up.
• Receive, record, and distribute various reports via the Opera system and accurately transmit guest requests and preferences to the team.
• Execute the annual upsell strategy and achieve all goals set by management while cooperating with the Front Office team.

Qualifications

• Luxury five-star experience necessary.
• Prior formalized training as a butler is highly regarded.
• Strong leadership qualities.
• Excellent interpersonal and communication skills.
• Strong attention to detail and highly responsible, organized & reliable.
• Strong interpersonal and problem-solving abilities.
• High level of integrity, enthusiasm, dedication, and support for continuous improvement.
• Must be a self-starter, coach & mentor capable of inspiring the team to perform their best.
• Flexible management style to meet the challenge of a changing work environment.

Additional Information

• Sofitel Shahd Al-Madinah boasts a landmark location in central Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness centre with a gym.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Management and Manufacturing

Industry

Hospitality