Head of CSS CU Saudi Arabia

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About this opportunity:

The role of Head of Cloud Software and Services (CSS) CU Saudi Arabia has the overall business responsibility for Cloud Software Services (Products and Services) in Customer Unit Saudi Arabia and is expected to drive customer dialogues at VP and GM level, to add value to the customer Cloud Software Services Business, to grow Ericsson’s Cloud Software Services footprint and to maintain solution delivery aligned with the global standards. This role is expected to drive new business development on top of the existing installed base, in the areas of Digital Transformation and 5G monetization.

This role will report directly to the Head of Domain Cloud Software and Services (CSS) Market Area Europe Middle East and Africa and will also be part of the customer unit’s leadership team.

You will be responsible to:

• Establish the Cloud Software and Services domain strategy and business plan in the Customer Unit, secure firm execution against financial and operational targets, in close collaboration with the Customer Unit, Market Area Domain, and Business Area Cloud Software and Services stakeholders.
• Align Ericsson’s Cloud Software and Services offering with MMEA’s and customers’ technology and business requirements to drive a best-in-class customer experience, ensuring profitable growth, and shareholder value.
• Fully accountable for developing and delivering superior end-to-end solutions spanning Packet Core & Communications Services, OSS including orchestration and analytics, BSS, Cloud Infrastructure, and Managed Services for Networks and IT&ADM.
• Lead a large and high-performing team of primarily pre-sales and service delivery employees to execute a focused business strategy.
• Maximize our sales opportunities in areas that can generate high margins and scale for Ericsson by providing MMEA market and customer insights to secure competitive and relevant BA offerings.
• Maximize our profitability by implementing tools and delivery models such as automation, right shoring, resource planning (on and offshore), discipline & control in solutioning, and project execution to avoid unplanned costs.
• Proactively partner with our customer account teams to support meaningful customer dialogs on execution and improvement topics across pre-sales, products, delivery, support, and operations to nurturing upsell and help establish a trusted advisory partner position.

You will bring:

Leadership:

• Able to lead a distributed, diverse, multi-cultural, and matrix organization with strong people leadership skills.
• Nurture the Ericsson culture, promote diversity, and secure the well-being of our service delivery teams to have lower attrition than the industry average.
• Acts with integrity and evangelizes our Ericsson on the Move culture.
• Proactively attracts top talent and builds retention through a purpose-driven culture.
• Orchestrates the full Ericsson ecosystem of stakeholders internally within MA and BA as well as external customers and partners.
• Ability to manage the business in developing as well as high-risk countries and drive ethics and compliance adherence throughout the organization.
• Create Clarity. Develop People. Drive Results.

Sales & Customer:

• Understand & support customer’s business ambitions and expectations, proactively looking to build strong customer relationships by setting the agenda for current & future strategies and investments, as well as ensuring smooth deliveries on our projects.
• Anticipates customer's expectations and needs, incorporating them into solutions and project execution.
• Strategic influencer and advisor to C-level (business strategy, technology, roadmap, and growth).
• Develop and implement a multi-country customer strategy and account plans.

Technical and Operational Experience:

• Domain and portfolio understanding, including the implications of technology transformation for both delivery and operations.
• Best-in-class solution scoping, i.e., product and services understanding to design optimal solutions, risk management, and project scope.
• Understanding of Ericsson and customers’ networks, operations, and business processes.
• Adapts to changing circumstances and appropriately assesses (resources) to mobilize on commitments.