Head of Customer Experience & Growth

A leading technology firm is seeking a Director of Customer Experience to enhance the customer journey and maximize lifetime value. You will lead a team of Customer Success Managers, oversee strategic initiatives, and collaborate with cross-functional teams to ensure exceptional customer satisfaction. Candidates should have 8-10+ years of B2B SaaS experience, a relevant bachelor's degree, and proficiency in CRM and analytics tools. This role is pivotal in driving product adoption and retaining customers.