Qureos

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Head of Digital Customer Care

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A leading fintech innovator focused on delivering seamless digital experiences across payments, lending, and B2B solutions. The company is committed to customer-centric innovation, operational excellence, and market leadership across international regions


  • Define digital vision across apps, B2B, and global platforms
  • Lead product roadmaps and investment priorities
  • Oversee delivery of new features and enhancements
  • Analyse customer journeys and drive improvements
  • Guide customer care and back-office operations
  • Implement AI and automation for efficiency gains
  • Align teams with customer experience strategy

  • Bachelor's in Engineering, CS, or Business
  • Master's (MBA or similar) preferred
  • 10+ years in fintech or digital banking
  • Experience in fintech startups or banking roles
  • Strong leadership across cross-functional teams
  • Expertise in product and customer experience

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