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Head of E-Commerce Operations
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Key Responsibilities
- Lead and manage teams across Merchandising, Partnerships, Digital Platforms, Loyalty Programs, and Gift Cards.
- Develop and implement operational plans to achieve sales and digital growth targets.
- Manage the launch of new digital projects and continuously improve the online customer journey.
- Build and maintain strategic relationships with delivery apps, banks, and installment service providers.
- Monitor and analyze performance metrics and implement corrective actions when needed.
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Collaborate with technical and marketing teams to ensure seamless integration across digital touchpoints.
- Bachelor’s degree in Business Administration, Marketing, or E-Commerce (Master’s degree is a plus).
- Minimum of 6 years of experience in e-commerce, including leadership or supervisory roles.
- In-depth understanding of digital consumer behavior and e-commerce sales channels.
- Proven track record of launching digital initiatives and achieving measurable sales results.
- Ability to thrive in a fast-paced, cross-functional environment.
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Excellent communication and negotiation skills with the ability to build long-term strategic partnerships.
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