Head of Global Sales, Marketing & Operations

Organization: Coach Transformation Academy (CTA)

Location: Dubai

Reports to: Chief Executive Officer

The Opportunity

Coach Transformation Academy (CTA) is a global leader in professional coach training and organizational development. We are seeking a transformative leader to serve as the Head of Global Sales, Marketing & Operations.

This is a rare "end-to-end" leadership mandate. You will be the architect of our entire commercial engine—from the first marketing touchpoint to the final delivery of our world-class coaching programs. You will bridge the gap between revenue generation (Sales & Marketing) and operational excellence (Delivery & Faculty Management), ensuring that as we scale to a $50M+ revenue organization, our quality and efficiency scale with us.

Core Responsibilities

1. Integrated Growth Strategy (Sales & Marketing)

• Unified Commercial Roadmap: Design and execute a global strategy that harmonizes brand storytelling with aggressive revenue targets.
• Market Expansion: Lead the expansion into Enterprise Mentoring and Executive Coaching, positioning CTA as the gold standard for leadership development.
• Lead-to-Revenue Machine: Oversee the entire funnel—from high-level brand awareness and digital lead generation to consultative closing—ensuring a seamless handover to the delivery team.
• Strategic Partnerships: Own high-stakes relationships with C-suite leaders (CHROs/CLOs), acting as the executive sponsor for major global accounts.

2. Operational Excellence & Delivery

• Program Delivery & Logistics: Oversee the global scheduling, resource allocation, and logistical execution of all training cohorts (virtual and in-person) to ensure a flawless client experience.
• Faculty & Mentor Management: Manage the operational cadence of our global pool of coach-trainers and mentors, ensuring alignment with quality standards and accreditation requirements.
• Accreditation & Compliance: Ensure all operations strictly adhere to industry standards (ICF, IMC, EMCC, SHRM) and maintain our status as a premier accredited provider.
• Customer Success: Lead the post-sale operations team to drive retention, renewals, and high Net Promoter Scores (NPS) across all markets.

3. Systems, Governance & Profitability

• The "Operating System": Implement and optimize the technology stack (CRM, LMS, Marketing Automation) to create a single source of truth for business performance.
• P&L Management: Own the operational budget, balancing aggressive growth investment with disciplined cost management to ensure healthy EBITDA margins.
• Process Optimization: Break down silos between Sales and Operations. Create a "feedback loop" where operational insights inform sales strategies and market feedback improves product delivery.

4. Global Leadership & Culture

• Unified Team Culture: Lead a diverse, multi-functional team (Sales Directors, Marketing Leads, Ops Managers) across five markets.
• Change Management: Drive organizational agility, helping the team adapt to new technologies (AI coaching tools) and market shifts without disrupting daily operations.

Experience & Qualifications

• Executive Leadership: 15+ years of experience, with a unique blend of Commercial (Sales/Marketing) and Operational leadership.
• Industry Expertise: Deep experience in Professional Services, EdTech, Corporate Training, Mentoring or Coaching is non-negotiable. You must understand the mechanics of delivering service-based solutions.
• Proven Scale: Track record of managing P&L for a business unit or organization with revenues exceeding $50 million.
• Operational Rigor: Demonstrated success in process re-engineering (e.g., Six Sigma, Lean, or Agile methodologies applied to service delivery).

Key Outcomes

• Revenue & Margin: Achievement of global revenue targets while optimizing operational costs for maximum profitability.
• Operational Efficiency: Reduction in "friction" costs (e.g., faster onboarding of clients, higher utilization rates of faculty).
• Client Lifetime Value: Increase in repeat business and referrals due to seamless delivery and customer success.
• Brand & Quality: Maintenance of top-tier accreditation status and market reputation as the "Harvard of Coaching."

Compensation and Benefits

• Remuneration: Compensation for this executive role will be as per industry standards, commensurate with the scale, complexity, and strategic importance of this mandate.
• Performance Incentives: This position is eligible for a comprehensive executive incentive plan tied to Revenue and Operational KPIs (e.g., NPS, Utilization).

Why Join CTA?

This is more than a job; it is a chance to run the engine of a global movement. You will have the autonomy to build a world-class institution where commercial success and operational integrity go hand in hand.

Job Type: Full-time

Pay: From AED15,000.00 per month

Application Question(s):

• Do you possess a verifiable track record of leading global sales organizations with revenues exceeding $50 million?
• Please describe your experience in leading multi-market sales functions for organizations with $50M+ in annual revenue.

Experience:

• global leadership: 10 years (Required)