Head of Home Service Operations (Beauty & Massage)

We are seeking an experienced and dynamic Head of Home Service Operations to lead and scale our Beauty & Massage at-home service division. This role is responsible for overseeing daily operations, ensuring exceptional customer experience, managing field staff, and driving operational efficiency and growth.

Key Responsibilities

• Lead and manage end-to-end home service operations for beauty and massage services
• Develop and implement operational strategies to improve service quality, efficiency, and customer satisfaction
• Oversee scheduling, workforce planning, and dispatch of therapists and technicians
• Monitor and optimize KPIs such as service delivery time, customer ratings, and repeat bookings
• Recruit, train, and manage a team of beauty therapists and massage professionals
• Ensure compliance with health, safety, and hygiene standards
• Handle customer escalations and ensure timely resolution
• Collaborate with marketing and product teams to drive service growth and promotions
• Manage vendor relationships, supplies, and inventory for field operations
• Identify opportunities for process improvement and cost optimization

Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field
• 5–10+ years of experience in operations management, preferably in beauty, wellness, or home services
• Proven experience managing large field teams or service-based operations
• Strong leadership and team management skills
• Excellent problem-solving and decision-making abilities
• Familiarity with scheduling tools, CRM systems, and operational dashboards
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, customer-focused environment

Preferred Qualifications

• Experience in beauty, spa, wellness, or on-demand service platforms
• Knowledge of local market trends in beauty and personal care services
• Multilingual abilities are a plus

What We Offer

• Competitive salary and performance-based incentives
• Opportunity to lead and grow a key business vertical
• Dynamic and collaborative work environment
• Career advancement opportunities

Job Type: Full-time

Work Location: In person