Head of HR - Hospitality sector experience require

Job Summary

The Head of Human Resources is responsible for leading and managing the overall HR strategy and operations for the organization within the hospitality sector. This role ensures the development of a high-performance culture focused on exceptional guest service, employee engagement, talent development, compliance, and operational excellence. The Head of HR will align HR strategies with business goals to drive workforce effectiveness and organizational growth.

Key Responsibilities1. Strategic HR Leadership

• Develop and implement HR strategies aligned with business objectives.
• Act as a strategic advisor to senior leadership.
• Lead workforce planning and organizational development initiatives.
• Drive culture transformation and employee engagement strategies.

2. Talent Acquisition & Workforce Planning

• Oversee recruitment strategies for all hospitality roles (front office, F&B, housekeeping, operations, management).
• Ensure effective onboarding processes.
• Develop employer branding initiatives to attract top talent.
• Manage seasonal workforce planning (if applicable).

3. Learning & Development

• Design and implement training programs focused on service excellence.
• Develop leadership development and succession planning programs.
• Promote continuous learning culture.
• Monitor training effectiveness and ROI.

4. Employee Relations & Engagement

• Lead employee engagement surveys and action plans.
• Manage grievance handling and disciplinary processes.
• Promote a positive work environment aligned with hospitality service standards.
• Ensure fair and consistent HR policies implementation.

5. Compensation & Benefits

• Develop competitive compensation structures.
• Oversee payroll management.
• Conduct market benchmarking for hospitality industry standards.
• Manage benefits programs and employee wellness initiatives.

6. Compliance & Labor Law

• Ensure compliance with local labor laws and hospitality regulations.
• Maintain employee records and HR documentation.
• Oversee audits and legal compliance matters.
• Manage health & safety standards in coordination with operations.

7. Performance Management

• Design and oversee performance appraisal systems.
• Implement KPIs aligned with guest satisfaction and operational goals.
• Support managers in performance improvement plans.

8. HR Operations & Systems

• Oversee HRIS implementation and management.
• Monitor HR metrics (turnover, retention, absenteeism, cost per hire).
• Prepare HR reports for senior management.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• 10–15 years of progressive HR experience, with at least 5 years in hospitality.
• Experience in hotels, resorts, restaurants, or hospitality groups preferred.
• Strong knowledge of labor laws and hospitality industry regulations.
• Proven experience in managing multi-site operations (if applicable).

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• HR Manager : 10 years (Preferred)
• Hospitality sector : 10 years (Preferred)

Language:

• Arabic (Preferred)
• English (Preferred)