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Head of Operational Resilience Management

Description du poste

Summary

The Head of Operational Resilience Management will be responsible for developing, implementing, and overseeing the bank’s strategy to ensure resilience against operational disruptions, cyber threats, and systemic risks. This role will lead enterprise-wide resiliency initiatives, ensuring alignment with regulatory expectations, industry best practices, and emerging threats. The ideal candidate will collaborate closely with technology, risk management, compliance, and business leadership to enhance operational integrity and incident response capabilities. This is a high-impact role requiring deep expertise in cybersecurity, operational risk management, and business continuity planning in a highly regulated financial environment.

Salary Range: $200k-$250k

Key Responsibilities

1. Enterprise Resilience Strategy Development
  • Develop and implement a comprehensive operational and cyber resiliency strategy aligned with regulatory requirements and industry standards.
  • Define resilience objectives, key risk indicators (KRIs), key performance indicators (KPIs), key control indicators (KCIs) and other relevant metrics to measure the effectiveness of resiliency programs.
  • Collaborate with senior leadership to embed resilience principles into business and technology processes.
  • Stay ahead of emerging risks, regulatory changes, and threat landscapes to refine and enhance resilience strategies.
2. Incident Management and Cyber Resilience
  • Oversee the development and execution of the bank’s incident management framework, ensuring rapid response and recovery from information security and technology incidents.
  • Lead and design tabletop exercises and simulations to test cyber incident response and business recovery capabilities.
  • Coordinate with internal and external stakeholders (e.g., regulators, law enforcement, third-party service providers) during cyber events.
  • Ensure integration of cyber resilience into broader enterprise risk management and IT security functions.
3. Business Continuity and Disaster Recovery (BC/DR)
  • Develop and maintain enterprise-wide business continuity and disaster recovery plans, ensuring readiness to sustain critical business operations during disruptions.
  • Conduct regular BC/DR testing, audits, and training sessions to validate effectiveness and improve preparedness.
  • Work closely with technology teams to ensure recovery time objectives (RTOs) and recovery point objectives (RPOs) are met for critical systems.
  • Establish and maintain alternative operational processes to mitigate disruptions during system failures or cyber events.

#LI-DNI


  • Critères de candidature

    Niveau d'étude minimum
    Bac + 3 / L3
    Formation / Spécialisation
    Education Essential: Bachelor’s degree in Cybersecurity, Information Technology, Business Administration, or a related field. Education Desirable:
    • Advanced degree (MBA, MS) is strongly preferred.
    • Relevant industry certifications (CISSP, CISM, GIAC) are strongly preferred.

    Experience Essential:
    • Minimum 10+ years of experience in information security or related field.
    Experience Desirable:
    • At least 3 years of experience in a senior leadership role within the banking or financial services industry.
    Niveau d'expérience minimum
    11 ans et plus
    Compétences recherchées
    Competencies Essential:
    • Incident Management: Ability to analyze, prioritize, and manage security incidents effectively.
    • Strategic Thinking: Ability to align cyber risk initiatives with business objectives
    • Communication and Documentation: Strong ensure thorough documentation and clear communications over security operations activities.
    • Leadership and Team Management: Proven track record of building and leading high performing teams
    • Regulatory Compliance: Expertise in navigating banking regulations
    Competencies Desirable:
    • Industry Thought Leadership: Recognized as a subject matter expert in the cybersecurity or risk management space
    Outils informatiques
    Key Responsibilities (Cont) 6. Threat Intelligence and Risk Monitoring
    • Develop and oversee an operational risk and threat intelligence program to proactively identify vulnerabilities and emerging threats.
    • Partner with cybersecurity, fraud prevention, and risk management teams to integrate threat intelligence into resilience planning.
    • Monitor key operational risk indicators and trends, ensuring timely action to mitigate potential disruptions.
    • Implement continuous improvement processes based on lessons learned from incidents, audits, and threat assessments.
    7. Leadership and Stakeholder Engagement
    • Lead a cross-functional resiliency team, fostering collaboration between IT, risk management, compliance, and business units.
    • Provide executive leadership with regular briefings on resilience posture, key risks, and strategic initiatives.
    • Advocate for resilience investments, ensuring adequate funding and resource allocation for critical initiatives.

    Skills & Knowledge Requirements:
    • Technical Knowledge: Strong knowledge with information security technologies such as vulnerability scanning tools, and threat intelligence tools, etc.
      Investigations: Strong knowledge with leading security investigations.
      Cybersecurity Frameworks: Deep understanding of frameworks such as NIST Cybersecurity Framework
      Policy and Procedure Development: Proficiency in drafting and enforcing policies, procedures, and playbooks.
    Langues
    Proficiency in English (both written and verbal)
  • Entreprise Crédit Agricole CIB

    Rejoignez les équipes de Crédit Agricole CIB, la banque de financement et d'investissement du groupe Crédit Agricole, 10e groupe bancaire mondial en taille de bilan*.

    Nous accompagnons les grandes entreprises et institutions financières dans leur développement et le financement de leurs projets. Pionniers dans la finance responsable, l'engagement social et environnemental sont au cœur de nos activités.

    Intégrer nos équipes c'est contribuer au développement d'une économie durable.

    Vous évoluerez dans un environnement multiculturel, à la fois dynamique et stimulant, dans lequel vous serez encouragé à innover et partager vos idées.

    Nous sommes une entreprise qui accompagne ses collaborateurs tout au long de leur parcours. Vous pourrez y développer vos compétences et accéder aux larges opportunités de carrière qu'offrent la diversité de nos métiers et nos 30 implantations internationales.

    Notre culture repose sur la force du collectif et l'esprit d'ouverture, où chacun est responsabilisé et valorisé.

    En agissant chaque jour dans l'intérêt de la société, Crédit Agricole CIB s'inscrit dans les valeurs du groupe qui est engagé en faveur des diversités et de l'inclusion et qui place l'humain au cœur de toutes ses transformations. Tous nos postes sont ouverts aux personnes en situation de handicap.

    Vous souhaitez prendre part à notre mission ? Rejoignez nos équipes !

    • The Banker, Juillet 2025

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