Head of Operations

Company Description

Ardenon ® is a professional technology systems integrator delivering advanced ELV, ICT, and AV solutions to the hospitality, commercial, and enterprise sectors. Combining world-class products with precise engineering and seamless execution.

Role Description

The Head of Operations leads the end-to-end delivery of Ardenon’s projects and services, ensuring operational excellence across engineering, project execution, logistics, and service delivery. This role bridges strategy and execution — turning vision into structured processes, optimized performance, and on-time project completion with the highest quality standards.

• Oversee daily operations across all projects, installations, and service activities.
• Develop, implement, and continuously improve operational processes, policies, and workflows.
• Lead and mentor project managers, site engineers, and technical teams to ensure efficient project execution.
• Manage resource planning, workload allocation, and team performance.

• Ensure all projects are delivered on time, within scope, and within budget.
• Oversee project planning, procurement coordination, installation, testing, and commissioning.
• Conduct periodic site visits and technical audits to maintain operational quality.
• Implement standard operating procedures (SOPs) for project delivery and after-sales support.

• Collaborate with the CEO and Sales team on project planning, pricing strategy, and execution readiness.
• Optimize cost control, procurement efficiency, and resource utilization.
• Support strategic planning and growth initiatives to scale Ardenon’s operations.

• Ensure each client receives seamless delivery, clear communication, and high-performance outcomes.
• Drive service-level agreement (SLA) compliance and proactive maintenance operations.
• Resolve escalations and operational challenges with professionalism and speed.

• Champion digital transformation within operations — adopting tools for project tracking, documentation, and reporting (e.g., Rukovoditel ERP/CRM, dashboards).
• Ensure accurate documentation of project records, drawings, and QA/QC reports.

• Bachelor’s degree in Engineering, Project Management, or a related technical field.
• Minimum 3-5 years of experience in technology integration, AV/ELV/ICT projects, or construction-related operations.
• Proven experience leading multidisciplinary teams and managing multiple concurrent projects.
• Strong understanding of technical integration processes (IPTV, digital signage, AV distribution, control systems, etc.).
• Excellent communication, leadership, and organizational skills.
• PMP or equivalent certification preferred.

• Strategic operational planning
• Project lifecycle management
• Process optimization & efficiency
• Quality control and risk management
• Budgeting & cost control
• Vendor and subcontractor coordination
• Leadership & team development
• Client relationship management

• Project delivery timelines
• Operational cost efficiency
• Quality and rework ratio
• Client satisfaction (SLA performance)
• Team performance and utilization