Head of Operations / Business Director – Kulcha King

Kulcha King, a flagship brand under HJ Investments, is seeking a visionary operational leader to oversee its complete UAE footprint. This position functions at a CEO level—responsible for end-to-end business operations, strategic growth, financial performance, and the overall brand experience across all branches. The ideal candidate will bring deep hospitality and F&B expertise, strong commercial acumen, and the ability to lead a large, diverse, and dynamic workforce.

Key Responsibilities

1. Strategic & Operational Leadership

• Lead the overall operations of all Kulcha King outlets across the UAE, ensuring seamless daily management of Front of House, Back of House, Production, Delivery, Guest Services, and Support Functions.
• Develop, implement, and continuously improve SOPs, quality frameworks, and operational best practices across all locations.
• Drive operational excellence through strong planning, resource allocation, scheduling, workforce management, and productivity optimization.
• Conduct regular audits to ensure operational consistency, brand standards, and performance benchmarks across branches.

2. Guest Experience & Brand Quality

• Uphold and elevate Kulcha King’s service standards to ensure an exceptional guest experience at every touchpoint.
• Monitor and improve key guest satisfaction KPIs, including service speed, food quality, customer feedback, and online reputation scores.
• Take ownership of escalated guest concerns and ensure swift, effective resolution across all outlets.
• Introduce new service initiatives, loyalty enhancements, and brand-improving ideas to keep Kulcha King competitive and loved by customers.

3. People Leadership & Organizational Development

• Lead, coach, and mentor department heads, outlet managers, and frontline teams to build a high-performance culture.
• Strengthen team capability through continuous training programs focused on service excellence, operational efficiency, and leadership development.
• Promote strong communication, teamwork, and motivation across the entire organization.
• Ensure all branches maintain high levels of staff engagement, retention, and operational discipline.

4. Financial & Business Performance

• Oversee the full P&L of the Kulcha King business, ensuring healthy revenue growth and profitability.
• Drive budgeting, forecasting, cost control, and financial planning across all outlets.
• Identify and execute revenue enhancement initiatives, menu profitability improvements, and cost optimization strategies without compromising service or quality.
• Analyze performance metrics, reports, and market trends to guide strategic decision-making.

5. Compliance, Safety & Brand Standards

• Ensure strict adherence to UAE regulations related to food safety, health standards, municipality requirements, and hospitality guidelines.
• Maintain the highest standards of cleanliness, hygiene, safety, and sustainability across all outlets.
• Create compliance frameworks and ensure operational discipline across every branch.

6. Vendor, Supply Chain & Facility Management

• Oversee vendor relationships, procurement processes, and contract performance to ensure business efficiency and cost-effectiveness.
• Ensure timely maintenance and full functionality of equipment, facilities, and infrastructure across the brand.
• Strengthen supply chain reliability and consistency to support smooth operations.

Requirements

• Bachelor’s or Master’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum 10 years of senior-level experience in hospitality or F&B operations, with at least 5 years in a multi-location leadership role.
• Proven expertise in improving service quality, operational efficiency, and business performance.
• Strong leadership abilities with experience managing large teams across multiple outlets.
• Strong understanding of PMS/POS systems, food safety standards, hospitality regulations, and operational SOPs.
• Ability to work under pressure, prioritize effectively, and deliver results in a fast-paced multi-branch environment.

Preferred Skills

• Exceptional problem-solving, crisis management, and decision-making skills.
• Expertise in guest relations and service recovery strategies.
• Strong financial acumen with budgeting, reporting, and analytics capability.
• Practical knowledge of F&B operations, kitchen workflows, and QSR/casual dining models.
• Strategic thinker with the ability to scale operations and enhance brand performance.

Job Type: Full-time

Experience:

• F&B / Hospitality: 10 years (Required)

Language:

• HIndi (Required)

Location:

• Dubai (Required)

Work Location: In person