Head of Operations - Lifestyle Café Group

Head of Operations - Homegrown Saudi Café Chain Driving Growth.

Ensuring Excellence. Elevating the Brand.

About the Role: We are seeking a highly experienced Head of Operations to oversee and elevate all operational aspects of a fast growing homegrown Saudi café chain, this includes multiple outlets as well as a central kitchen.

The ideal candidate must have proven experience in scaling café or fast casual brands, operational excellence, leadership, systems development, and franchise expansion readiness.

The role requires a hands on operational leader with strong commercial understanding, team management capabilities, and the ability to build scalable systems that support long term growth and brand consistency.

Key Responsibilities

• Oversee daily operations across all multi branch Café outlets and central kitchen
• Build and implement strong SOPs and operational systems
• Ensure consistency in quality, service, food safety, and customer experience
• Improve operational efficiency and cost control
• Monitor branch performance, sales, wastage, labor, and profitability
• Lead, train, and evaluate branch managers and operational teams
• Develop reporting structures and accountability systems
• Work closely with HR and recruitment on staffing requirements
• Prepare the brand operationally for future expansion and franchising
• Establish franchise ready systems, manuals, workflows, and operational standards
• Improve guest experience and strengthen brand consistency across all locations
• Coordinate with marketing, supply chain, procurement, and finance departments

Core Competencies

• Operational Excellence
• Commercial Acumen
• Leadership
• Brand Management
• Stakeholder Engagement
• Problem Solving

About the Group

SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019. At SIHAMCO, we don't just lead Saudi Arabia's hospitality and entertainment evolution-we create it from the ground up. Since 2008, we've been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision. Crafting a Homegrown Legacy, all brands under SIHAMCO are homegrown Saudi concepts, fully developed in house - from initial vision and brand identity to concept creation, design, execution and operation.

We don't import ideas; we build them - crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.

Our Signature Brands

The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem In I showcase what it means to innovate locally and shine globally.

People First

Our team is our greatest asset-a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders. At SIHAMCO, we believe in rewarding our team with more than just a job - we offer an inspiring work environment and real opportunities for growth.

Creative & Collaborative Work Culture

Built on passion, innovation, and attention to detail. Exposure to high end hospitality & entertainment concepts - gain experience in premium F&B and entertainment. Experience working on premium events within The Groves, Riyadh Season.

Cultural Diversity

Join together with a team of passionate professionals from around the world.

Join Us

Whether you're an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world. Join us and be part of a company that's redefining hospitality in Saudi Arabia and beyond.

Minimum Requirements

• Minimum 7-10 years experience in F&B operations management
• Experience managing multiple outlets and/or central kitchens
• Strong leadership and people management skills
• Experience in café, fast casual, or scalable restaurant concepts preferred
• Strong understanding of franchise systems and operational scaling
• Experience creating SOPs, training manuals, and operational structures
• Strong financial and analytical understanding (P&L, food cost, labor cost, etc.)
• Ability to work in a fast paced growth environment
• Arabic and English preferred

Ideal Background

Candidates with experience from recognized café chains, scalable restaurant brands, with an understanding of GCC markets will be preferred.

Hands on experience preparing brands for franchising, including franchise operational manuals, systems, and scalability frameworks is required to be successful in the role.