Head of Operations (MENA)

Role Description

As Dr Vapes accelerates its growth across the MENA region, we are seeking an experienced and driven Head of MENA Operations to take ownership of our highest-performing regional market. This role is ideal for a commercially minded operator who thrives in a fast-paced environment and can bring structure, oversight and executional excellence to a rapidly scaling business.

You will act as the regional right-hand to the management ensuring that our operations run like clockwork, our commercial strategy is executed effectively and all key day-to-day activities across the MENA sales function are tightly managed.

Main Duties and Responsibilities

Regional Performance & Execution

• Oversee the day-to-day operations of the MENA region, ensuring all departments (sales, logistics, finance, compliance) are aligned and delivering against KPIs.
• Drive sales performance by monitoring targets, identifying blockers and enabling the sales team to achieve quarterly and annual goals.
• Collaborate with key distributors and stakeholders to unlock new revenue opportunities and improve market penetration.

Strategy & Planning

• Lead the monthly and quarterly planning cycles across sales, finance, and product teams for the MENA region.
• Own and update the MENA-specific P&L, working closely with the CEO and finance to ensure strong commercial oversight and margin protection.
• Identify gaps in market coverage, portfolio offering or pricing structures and suggest solutions that unlock growth.

Process & Operational Leadership

• Define and improve internal processes and systems that affect order processing, payment collection, product launches, logistics and customer support.
• Monitor outstanding balances and coordinate with the team for timely collections and risk mitigation.
• Ensure all activities are in full compliance with regulations, packaging laws, restrictions and tax requirements.

Team Coordination

• Act as the regional team lead: setting weekly priorities, guiding the team’s day-to-day execution and acting as a key escalation point.
• Ensure the sales team is fully supported from an operational and strategic perspective without being bogged down by admin.
• Support team members in goal-setting, accountability and performance reviews.

The Person

• Minimum 7+ years of relevant experience in operations, regional management, commercial ops or business management, preferably within FMCG, vaping, cosmetics, or consumer electronics.
• Proven track record in managing a regional P&L, driving sales ops, and supporting high-performing commercial teams.
• Strong understanding of the MENA business environment, including logistics, distributor structures, and regulatory frameworks.
• Experience working across multiple functions (sales, finance, marketing, logistics) and leading cross-functional initiatives.
• Exceptional organizational skills, attention to detail, and ability to execute under pressure.
• Comfortable working in a fast-paced, founder-led business where priorities evolve and adaptability is key.
• Fluent in English and Arabic.

What We Offer

· A pivotal role in a high-growth, founder-led business with global reach.

· A flat structure where you’ll work directly with the CEO and leadership team.

· Autonomy to shape the role and directly impact the trajectory of the business.

· A fast-paced, agile environment where results are rewarded and ideas are encouraged.

· Medical Insurance

· Visa Sponsorship

· Learning and Development budget

Job Type: Full-time

Pay: AED340,000.00 per year

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your salary expectation?
• Do you have experience working in a business that manufactures and sells its own branded products and distributes them across multiple international markets?

Experience:

• Operations: 5 years (Preferred)

Language:

• Arabic (Required)

Location:

• Dubai (Required)