Head of Patient Experience Engagement

Roles and Responsibilities:

Organizational Accountabilities:

• Ensure work is performed based on approved policies, processes, procedures, and instructions
• Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement
• Ensure day-to-day activities are properly performed in line with policies and procedures
• Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner

Functional Accountabilities:

• Execute patient engagement programs in line with the hospital’s strategic goals
• Coordinate with clinical and operational teams to embed patient engagement into care delivery
• Develop educational materials and communication tools to empower patients and families
• Monitor and analyze patient feedback and engagement metrics to inform continuous improvement
• Organize patient events, workshops, and support groups to foster community involvement
• Collaborate with marketing and IT to leverage digital platforms for patient communication
• Train hospital staff on patient engagement principles and best practices
• Ensure patient engagement activities comply with healthcare regulations and accreditation standards
• Manage budgets, vendor relationships, and resources related to patient engagement initiatives
• Prepare reports and presentations on engagement outcomes for senior management

• Bachelor’s degree in Healthcare Administration, Public Health, Business, or related field
• 4–7 years of experience in patient engagement, healthcare quality, or related roles
• Knowledge of patient-centered care principles and healthcare regulations in Saudi Arabia
• Experience using digital communication tools and platforms