Head of Prism Operations

Job Summary

The Head of Prism Operations leads a distributed, technically sophisticated team responsible for delivering Clearwater’s Prism product to clients. This is a high-impact leadership role at the intersection of client reporting, data engineering, and people management. The ideal candidate thrives in ambiguous, fast-evolving product environments, brings hands-on technical depth in data pipelines and client reporting, and has a proven track record of leading cross-functional, globally distributed teams. This person will own client escalations, drive delivery excellence, and be a key partner to sales and product as Prism scales.

Responsibilities

• Leads a distributed team of approximately 15 engineers, analysts, and delivery specialists across Boise, Edinburgh, and India

• Owns end-to-end delivery of Prism implementations, ensuring quality, timeliness, and client satisfaction

• Acts as primary escalation point for client issues; drives solutioning and resolution with a sense of urgency

• Partners with Sales to scope, support, and close new Prism opportunities

• Collaborates with Product Management to surface client feedback, prioritize enhancements, and improve product maturity

• Manages team performance through regular 1-on-1s, goal setting, and career development

• Establishes and monitors project and delivery metrics; implements process improvements to reduce client escalation frequency

• Integrates recently onboarded team members from acquired entities and aligns team culture and ways of working

• Coordinates coverage across time zones to support a global client base, including APAC and EMEA

Required Skills

• Deep understanding of data pipeline design, data ingestion, and data normalization

• Proficiency in SQL and query development for reporting and data analysis

• Experience with client reporting platforms and building production-grade reports

• Strong client-facing communication skills, including comfort managing escalations at senior levels

• Demonstrated ability to lead and develop distributed, cross-functional teams

• Exceptional problem-solving skills in high-pressure, client-impacting situations

• Ability to operate effectively in early-stage or evolving product environments

Preferred Skills

• Familiarity with financial data, investment accounting, or client reporting in the asset management or fintech space

• Experience supporting pre-sales or solutioning conversations alongside a sales team

• Background in data migration, systems integration, or product delivery at scale

Education & Experience

• Bachelor’s degree in Computer Science, Economics, Engineering, Finance, or a related technical field; advanced degree a plus

• 8+ years of relevant experience in data engineering, technical delivery, or client-facing program management

• 3+ years of people management experience, preferably leading teams of 10 or more

• Experience engaging with senior and executive client stakeholders

• Prior experience with project management methodologies and tools