Head of Private Client Coverage

Job Purpose:

The Head of Private Client Coverage will be responsible for establishing and leading the Bank’s private banking franchise, with full accountability for sales strategy, client coverage, and revenue performance across HNW and UHNW segments. The role will combine strategic leadership with frontline execution, ensuring sustainable growth, differentiated client experience, and strict adherence to the regulatory, compliance, and governance standards of the Central Bank of the UAE and the Securities & Commodities Authority.

The individual will oversee the front-line sales team (RMs and ARMs), building a scalable coverage model, embedding a high-performance culture, and driving cross-product penetration across investment, lending, and wealth solutions.

Key Accountabilities:

Sales strategy & client coverage

• Define Private Banking sales strategy, ensuring alignment with client goals and market dynamics
• Lead client acquisition, relationship deepening, and retention across HNW and UHNW segments
• Drive cross-product penetration across investment, lending, and wealth solutions.
• Build segmentation and coverage models, ensuring differentiated service and client experience.

Sales function leadership and performance management

• Recruit, develop, and manage Relationship Managers and Assistant Relationship Managers
• Set clear performance objectives and sales targets; monitor delivery and outcomes
• Build structured training, coaching, and career development pathways to elevate frontline capability
• Ensure succession planning and Emiratization objectives are embedded within the function.

Platform and governance

• Establish sales governance, risk frameworks, and compliance alignment
• Partner with product, operations, and risk teams to deliver seamless client experience
• Oversee client onboarding, service quality, and due diligence processes
• Ensure adherence to AML/CFT, client suitability, and appropriateness standards in partnership with Compliance and Risk.
• Oversee client onboarding, periodic reviews, and due diligence processes to ensure regulatory alignment.

Client advisory and market presence

• Act as senior face of Private Banking for client engagements, forums, and media
• Partner with internal stakeholders to shape bespoke client propositions and mandate discussions
• Build trust through consistent delivery of insights, commentary, and strategic reviews
• Deliver thought leadership through market insights, commentary, and client events.
• Represent the Bank with regulators, media, and industry associations where appropriate.

Key Qualification & Experience:

• 15+ years in private banking, wealth management, or client coverage leadership roles
• Proven track record in managing large RM/ARM teams and delivering sustained AUM and revenue growth
• Strong commercial acumen and experience with GCC-based HNW/UHNW clients
• Advanced degree or professional qualification (CFA, MBA) preferred
• Demonstrated success in building scalable client acquisition and retention models

Key Skills & Competencies:

• Deep understanding of HNW/UHNW client needs and competitive landscape and wealth trends
• Strong leadership and people management capabilities; ability to inspire and drive performance
• Commercial orientation with focus on results, sales productivity, and market share expansion
• Exceptional communication, influencing, and relationship-building skills
• Risk-aware, compliance-focused, with strong governance mindset
• Strategic thinker with ability to translate vision into execution through frontline teams
• Digital fluency in CRM, wealth platforms and data-driven decision-making