Head of Retail - Luxury Fashion

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

We are seeking a Head of Retail to lead and elevate one of our luxury brands. This is a high-impact leadership role, responsible for driving commercial performance, enhancing client experience, and shaping the next phase of growth within a dynamic and evolving retail concept.

This role requires a strong balance between strategic leadership and hands-on execution, with a deep understanding of luxury retail, people development, and customer-centric environments.

• Drive a client-centric culture, elevating the in-store experience and service standards

• Lead the overall retail performance, ensuring delivery of sales, profitability, and key commercial KPIs

• Oversee and develop large, multi-functional teams, fostering engagement, performance, and retention

• Play a key role in the evolution and transformation of the retail concept, including services and experiential elements

• Collaborate cross-functionally with key stakeholders across merchandising, marketing, operations, and digital

• Ensure excellence in store operations, visual presentation, and execution standards

• Identify opportunities for growth, including new initiatives, partnerships, and activations

• Act as a brand ambassador, representing the business with key clients and external partners

What you’ll need to succeed

• Proven track record of leading large teams and driving high performance

• Strong experience in luxury retail management, ideally within complex or multi-brand environments

• Solid commercial acumen, with experience managing budgets and delivering against KPIs

• A highly customer-centric mindset, with a passion for creating exceptional client experiences

• Ability to operate both strategically and operationally, with a hands-on leadership style

• Experience working in fast-paced, evolving environments, with agility and adaptability

• Strong stakeholder management and communication skills

• A proactive, humble, and solutions-oriented approach

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.