Head of Retail Operations

Head of Retail Operations

Location: Riyadh, Saudi Arabia (Frequent Travel Across the Kingdom)
Language Requirement: Fluent Arabic (Mandatory)
Industry: Fashion & Lifestyle Retail
Gross Monthly Salary: SAR 30,000 + Annual Bonus

About the Role

We are seeking a dynamic Head of Retail Operations to lead and optimize our nationwide fashion retail network. The ideal candidate will have deep expertise in mid-priced, large-range fashion/lifestyle brands within the Saudi market, with proven leadership in driving operational excellence, sales growth, and team performance.

Key Responsibilities

• Lead nationwide retail operations, ensuring achievement of sales and operational targets.

• Implement structured processes to drive consistency, efficiency, and high performance.

• Monitor KPIs and market trends to identify growth opportunities.

• Recruit, train, motivate, and manage high-performing retail teams.

• Oversee rewards, recognition, and incentive programs to boost engagement and results.

• Collaborate with Category, Supply Chain, and Marketing to align on weekly goals.

Qualifications

• 10-12 years of experience in managing mid-priced/large-range fashion retail operations (e.g., Max, Splash, BFL, Iconic, Forever 21, Red Tag, Lefties, Borders).

• Strong business acumen, numerical skills, and strategic decision-making ability.

• Proven leadership in the Saudi retail market with a disciplined, process-oriented mindset.

Compensation & Benefits

• Gross Salary: SAR 30,000/month.

• Private health insurance.

• 21 business days of paid annual vacation, including flight tickets.

• Performance-based annual bonus of up to 4 months' salary.