Barista / cashier

Job description

• Coordinate purchasing and receiving procedures.
• Oversee service quality and customer satisfaction.
• Conduct staff performance assessment process on a monthly basis.
• Contribute to innovation process within own scope of work in the business unit.
• Develop and motivate team members through capability development.
• Ensure that all local laws and regulations are followed.
• Foster service innovation.
• Coordinate the communication between the external and internal departments and the café bars.
• Lead team to implement change.
• Ensure that all food and beverage hygiene policies and procedures are being followed in the different bars.
• Manage cost and quality controls.
• Manage crisis situations.
• Manage customer service.
• Coordinate with the Operations Manager for all equipment maintenance.
• Manage training.
• Educates our customers on our products, history and brand.

· Follows and implements all company regulations.

· Provides outstanding customer service.

· Ensures that all his team had god knowledge of our products and their production method.

· Never stops learning and expanding his knowledge on coffee, tea and all bar products and new trends.

· Increases sales and performs upselling and cross selling.

· Maintains the high quality of service and products as expected by the company

· Follows all Company drink recipes and procedures.

· Reports all customer complaints to the shift leader.

· Responds to any guest inquiries concerning our products, history and brand

· Maintains efficient, friendly service standards and demonstrates such standards when training other team members.

· Restocks all bar amenities as required.

· Is responsible to maintain bar cleanliness and hygiene at all times.

· Maintains all back of the house areas involving bar operations clean and tidy and properly stocked.

. Informs the shift leader of any operational issues.

Job Type: Full-time

Pay: ﷼2,500.00 - ﷼3,500.00 per month