Head of Retail - Supemarket

Head of Retail – Supermarket Business

The Head of Retail is responsible for leading and optimizing the end-to-end retail operations of the supermarket business to drive sales growth, profitability, operational excellence, and superior customer experience across all stores.

1.Key Responsibilities. Retail Strategy & Performance

• Develop and execute the overall retail strategy aligned with the company’s business goals.
• Drive revenue growth, gross margin improvement, and cost efficiency across stores.
• Set and monitor KPIs for sales, shrinkage, labor productivity, inventory turns, and customer satisfaction.
• Lead annual budgeting, forecasting, and performance reviews for retail operations.

2. Store Operations Management

• Oversee day-to-day operations of all supermarket locations.
• Ensure consistent implementation of operating standards, SOPs, and compliance with policies.
• Optimize store layouts, planograms, and merchandising standards to maximize sales.
• Reduce operational inefficiencies, waste, and shrinkage.

3. Sales, Merchandising & Promotions

• Collaborate with buying and merchandising teams on product assortment, pricing, and promotions.
• Ensure effective execution of promotional campaigns and seasonal programs at store level.
• Monitor local market trends and competitor activity to adjust retail tactics accordingly.

4. Customer Experience

• Drive a customer-centric culture across all retail teams.
• Ensure high standards of service, cleanliness, availability, and in-store experience.
• Handle escalated customer issues and ensure continuous improvement based on feedback.

5. People Leadership & Capability Building

• Lead, coach, and develop regional managers, store managers, and retail support teams.
• Build a strong performance-driven culture with clear accountability.
• Oversee workforce planning, recruitment, training, and succession planning.
• Ensure compliance with labor laws and HR policies.

6. Supply Chain & Inventory Coordination

• Work closely with supply chain, warehouse, and procurement teams to ensure optimal stock availability.
• Improve inventory accuracy, stock rotation, and replenishment processes.
• Minimize stock-outs, overstocking, and wastage, particularly for fresh categories.

7. Expansion & Growth Initiatives

• Support new store openings, refurbishments, and format optimization.
• Lead retail readiness for expansion into new locations or formats.
• Evaluate store performance and recommend closures or turnarounds where necessary.

8. Compliance & Risk Management

• Ensure compliance with food safety, health & safety, and regulatory requirements.
• Implement loss prevention and risk mitigation strategies across stores.

Key Skills & Competencies

• Strong leadership and people management skills
• Deep understanding of supermarket / grocery retail operations
• Commercial acumen and data-driven decision-making
• Excellent execution and operational discipline
• Customer-focused mindset
• Strong communication and stakeholder management skills
• Ability to manage large, geographically dispersed teams

Qualifications & Experience

• Bachelor’s degree in Business Administration, Retail Management, or related field (MBA preferred).
• 10–15+ years of experience in retail operations, with at least 5 years in a senior leadership role.
• Proven experience managing multi-store supermarket or large-format retail operations.

Job Type: Full-time