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Head of Service

Head of Service

As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.

It's time to make a move. Join our flow.

About the Role

We are seeking a dynamic Head of Service to lead the development and execution of our Service business, including Elevators & Escalators. This role will be pivotal in shaping and implementing the Service strategy, achieving budgeted targets, and driving business development initiatives. As a member of the Unit’s Management Team, you will enhance customer-centricity, operational excellence, competitive positioning, market share, and profitability, while contributing to KONE’s overall strategy and holistic growth.

Key Responsibilities

Drive outstanding performance in safety and quality across the Service business.
Promote a customer-centric culture and outside-in thinking in collaboration with other business lines.
Build and maintain strong relationships with Service customers.
Capture and act on Voice of Customer feedback, ensuring insights are shared with Area/Global teams.
Identify current and future opportunities for the Service business.
Plan operating budgets, monitor financial performance, and report results.
Collaborate with Regional Directors to achieve targets across geographies.
Evaluate business results, recommend improvements, and provide feedback on operating model changes.
Drive Service contract and repair sales, offering, pricing, and go-to-market strategies.
Champion continuous improvement in service excellence (safety, customer focus, quality, efficiency).
Collaborate with Regional, Area, and Global colleagues to share best practices.
Ensure compliance with operating models and effective deployment of KONE Way initiatives.
Contribute to strategic planning and decision-making aligned with KONE’s vision and long-term objectives.
Lead, evaluate, and develop the Service team.
Support negotiation and implementation of collective agreements related to Service activities.
Foster a strong service mindset across the organization.

What We’re Looking For

Must‑have qualifications

Robust operational, technical and commercial background in Services within Construction, Engineering, Distribution market or Industrial that serve the construction industry in an engineering mindset
Track record of driving business results, developing talent and improving customer experience in Services sector
Full professional fluency in English and native in Turkish
Proven track record in P&L development with clear accountability for financial outcomes
Experience in managing diverse large teams (100+) direct & indirect management minimum 3 years
Relevant experience in maintenance, spare parts, and sales within a multinational matrix organizations minimum 10 years
Visionary leader with future oriented analytical skills

Core profile

Bachelor’s or Master’s degree in Economics, Engineering, or a related field
Strong experience in customer relationship management, portfolio management, and sales or field operations
Solid understanding of market dynamics, customer needs, and competitive environments
Ability to turn financial, business, and process insights into actionable decisions
Strategic thinker with a forward-looking view of market trends and business direction
Skilled in competitor analysis and identifying growth opportunities
Effective change leader who builds momentum and engagement across teams
Clear, influential communicator at all levels with strong stakeholder management skills
Committed to customer satisfaction and continuous improvement
Strong performance management and talent development capabilities
Decisive, accountable leader who makes sound judgments under pressure and coaches others towards common goals

Why Join Us?

At KONE, we are committed to creating a collaborative and innovative environment. If you are passionate about delivering results and ready to take on a challenging and rewarding role, we encourage you to apply and be part of our journey!

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.