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Head of Service Planning and Design
Egypt
Join our Team
About this Opportunity:
We are now looking for a new member to join our Managed Service Planning and Design team! You will play a key role and be responsible for the financial; operational performance and delivery management of the assignment within a MS deal.
You will also be responsible to handle the applicable Working Level Agreements (WLA) and Operating Level Agreements (OLA) with delivery organizations. Own the delivery of planning and engineering activities. Securing an efficient customer network, broadcast environment and IS/IT infrastructure lifecycle management. And you will drive a cost-effective end to end solution design, according to contractual requirements and Ericsson strategy.
- Handle operational function for end-to-end planning, design, engineering and optimization activities on the live network, broadcast and IS/IT infrastructure
- Handle and monitor delivery performance by establishing a WLA between Engineering and IS/IT delivery units and the Managed Services team
- Hold governance meetings on engineering, optimization and application development subjects
- Operate capacity availability, security and business continuity activities based on customer requirements
- Coordinate the interface between planning and engineering business units and customer’s retained organization
- Analyze customer requirements to ensure the solution reflects contractual requirements
- Identify and support add-on and pre-sales opportunities and technical solutions for our Key Account Managers
- Coordinate and conduct the “live’ network, broadcast and IS/IT medium and long term infrastructure evolution plan
- Support customer on strategic decisions around infrastructure evolution while documenting decisions to increase customer insight
- Drive innovation initiatives and new or enhanced services around network and infrastructure
- Identify and handle 3rd level customer suppliers based on WLA
- Bachelors/master’s degree in IT/Telecom/Business
- Min years of experience: 10 Years
- Domain experience: Planning & design
- Planning and design delivery management
- Requirement management
- Network Broadcast and IS/IT life cycle management Supplier management
- Core (IMS/PS/VAS) competence
- Supplier management
- Service delivery efficiency
- Delivering results and meeting customer expectations
- Analyzing
- Deciding and initiating action
- Entrepreneurial and commercial thinking
- Persuading and influencing
- Relating and networking
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 771614
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