Head of Ticketing and Memberships

Be Part of a Legacy Bigger Than the Game

At Al-Qadsiah Club we create more than teams! We’re crafting a legacy that goes beyond the game, making an impact both on and off the field. Driven by ambition, synergy, and innovation, we aim to inspire generations while shaping the future of Saudi sports.

This is more than just a job! It’s an opportunity to be part of something larger than yourself. At Al-Qadsiah, you’ll play a key role in shaping our legacy, contributing to the nation’s sports vision, and making history every step of the way.

Overview:

The Head of Ticketing & Memberships is responsible for the strategic leadership, performance and development of the end-to-end Al Qadsiah Club ticketing & memberships function. The role ensures that ticketing activity maximizes income and attendance, supports audience and membership growth, delivers excellent customer & fan experience and provides high-quality data and insight to inform organizational decision making. This role provides oversight of pricing, sales channels, CRM (shared responsibility with Head of Digital) and audience insight, while overseeing day-to-day operational delivery and acts as the organization’s senior authority on ticketing and data governance systems and sales performance.

Key Responsibilities:

• Collaborate with the CCO to develop and implement the Club’s ticketing & membership strategy in alignment with organizational priorities, revenue targets, and audience development goals, building on the growth and learnings from the past 2 seasons.
  
• Manage tickets, memberships and experiences pricing, discounting, and yield strategies to balance revenue generation, accessibility, and audience growth.
  
• Working closely with the Aramco Stadium Team, monitor ticket sales performance against targets, forecast revenue, and adjust pricing or inventory strategies in response to demand and market trends.
  
• Oversee all ticketing systems, CRM platforms, and third-party integrations to ensure effective configuration, data integrity, and operational efficiency across events and sales channels.
  
• Manage all events on sales processes, including CRM setup and ticket inventory configuration, ensuring accuracy and operational readiness.
  
• Ensure a high standard of customer experience across all ticketing and box-office operations by establishing and maintaining customer service standards.
  
• Maintain, amend and enforce ticketing policies and procedures, including refunds, exchanges, discounts, and accessibility provisions, ensuring consistency and compliance.
  
• Utilize CRM and ticketing data to generate insights that support reporting, marketing initiatives, and audience development strategies.
  
• Ensure compliance with data protection regulations and organizational policies related to customer data management within the ticketing function.
  

• Lead and develop the ticketing & memberships team by providing clear direction, performance management, training, and operational oversight to ensure efficient service delivery.
  
  
  

Requirements

• Education: Bachelor’s degree in business, Finance, Marketing, Sports Management, or related field is preferred.
  

• Experience: 5-7 years in ticketing, box office operations and/or CRM leadership (ideally within a sports/entertainment venue environment)
  
  
• Skills:
  

- Commercial Acumen: Strong ability to drive revenue through pricing strategies, yield management, and sales optimization across multiple channels.

- Data-Driven Decision Making: Advanced capability in interpreting ticketing and CRM data to generate actionable insights, forecast demand, and influence strategy.

- CRM & Ticketing Systems Expertise: Deep understanding of ticketing platforms and CRM ecosystems, including segmentation, automation, and customer lifecycle management.

- Strategic Thinking: Ability to translate organizational goals into scalable ticketing and membership strategies that drive both short-term revenue and long-term fan growth.

- Leadership & Team Management: Proven experience in leading, developing, and scaling high-performing teams with clear KPIs and accountability frameworks.

- Stakeholder Management: Strong collaboration skills with senior leadership, media, operations, and external partners to align commercial objectives.

- Customer Experience Orientation: Understanding of fan behavior and expectations, with the ability to design seamless, high-quality end-to-end customer journeys.

- Financial & Forecasting Skills: Strong budgeting, forecasting, and revenue tracking capabilities.

• Preferred Experience & Qualifications:
  

- Experience within a professional sports club, major entertainment venue, or large-scale event organization.

- Proven track record of driving ticketing revenue growth and increasing attendance in a competitive market.

- Experience implementing or optimizing CRM strategies tied to fan engagement, memberships, and retention.

- Experience working in high-growth or transformation environments, where systems, processes, and strategies are being built or scaled.

- Master’s degree in business, Sports Management, or a related field is a plus.

Benefits

Why Join Al-Qadsiah?

• Be Part of the Legacy: Join a club that’s redefining the future of Saudi sports, striving to lead the competition and set new standards of excellence.
  
• Experience the Culture: Thrive in an environment that values quality, accountability, diversity, synergy, innovation, and ambition, while embracing harmony . This is the Qadsiah Way.