Head - Operations (Smart Solutions)

Job Summary : The role is responsible for end-to-end delivery of ELV/AV projects (Security, ICT, AV, BMS interfaces, Low-Current Systems), ensuring on-time delivery, cost control, quality compliance, and client satisfaction, while driving operational excellence and profitability.

Key Accountabilities:

• Oversee planning, execution, and closure of all projects.
• Ensure projects are delivered on time, within budget, and per scope.
• Approve project schedules, methodologies, and delivery plans.
• Resolve escalated technical, resource, and site issues.
• Own project cost control, margin protection, and cash flow.
• Review budget vs actual cost, cost-to-complete, and forecasts revenue with PM’s.
• Identify and mitigate cost overruns, variations, and commercial risks.
• Support invoicing, claims, and variation approvals.
• Plan and optimize manpower, subcontractors, and technical resources.
• Work closely with Solutions Manager for ongoing pipeline and how to be ready for committed projects.
• Ensure correct skill mix and utilization across projects.
• Approve manpower mobilization and demobilization plans.
• Ensure timely procurement of Projects materials and systems in coordination with PM’s.
• Monitor vendor performance, delivery schedules, and compliance.
• Prevent unapproved procurement or scope deviations.
• Enforce quality standards, method statements, and inspections.
• Ensure compliance with local authorities, consultants, and client specs across all projects.
• Drive HSE compliance across all sites.
• Lead audits, NCR closure, and corrective actions with PM’s.
• Act as senior operational point of contact for key clients and consultants.
• Participate in progress meetings and escalation management.
• Ensure client satisfaction and proactive issue resolution.
• Support business development with technical and operational inputs.
• Conduct weekly/monthly projects review meetings with PMs.
• Monitor projects KPIs (cost, schedule, quality, risk).
• Ensure timely and accurate operational reporting to management with correct data.
• Implement standardized project control frameworks.
• Drive operational efficiency and process improvements.
• Implement lessons learned to avoid repeat issues.
• Standardize best practices across all projects.
• Promote a collaborative and performance-driven culture.

Qualification, Experience and Skills:

Essential Qualification:

• Bachelor’s degree in business administration, computer engineering, electronics, computer science
• Certified PMP

Desirable Qualification: Master’s degree in a relevant field; MBA in Strategy or Business management degree is a plus.

Work Experience:

• 10-15 years of experience in smart solutions, delivery projects with successful records.
• Previous experience as an operation lead or managing other PM’s.
• Previous experience in government projects, construction projects.
• Previous project with 30-50 M projects value with fully engagement of project cycles.

Technical skills required to perform the role:

• Excellent communication, negotiation, and leadership skills.
• Track record of successfully expanding service offerings and driving Operation
• Results-oriented mindset with a focus on delivering high-quality services to clients.
• Microsoft power point, Excel reporting, CAD, PDF … Microsoft office as overall
• Ability of writing official letters.
• Reading contracts and ability to identify risk & challenges