Head - PEX (Tech) - GO/JC/1940/2025

Job Description

Roles & Responsibilities

Lead end-to-end projects, solution design, development, testing, pilot & go-live to impact realization

Drive continuous improvement through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations.

Identify Automations opportunities and lead the end-to-end process transformation using RPA, AI/ML and GenAI.

Analyse current situation (As-is), identify improvement opportunities and recommend & implement measures (To-be) to re-engineer processes

Work closely with Operation teams to obtain input of diverse views, facilitate generation of ideas, analyse operational risks (FMEA).

Support in managing client escalations and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business

Lead end-to-end communication with internal & external stakeholders

Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement

Must have skill set

Candidates should be BB Certified and currently handle Process Excellence or similar Role for any domain.

Should have led AI based tooling implementation.

Strong problem solving & analytical skills

Extensive experience leading transformation & Change projects

Ability to solve complex problems into clear solutions

Skills Required

RoleHead - PEX (Tech)

Industry TypeITES/BPO/KPO

Functional AreaIT-Software

Required Education Graduation

Employment TypeFull Time, Permanent

Key Skills

• PEX GEN AI
  
  

Other Information

Job CodeGO/JC/1940/2025

Recruiter NameMaheshwari Balasubramanian