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Head Teller
Position Overview
We are seeking a customer-focused and team-oriented Head Teller to oversee daily teller operations while providing exceptional service to our customers. This role is responsible for supporting and coaching Customer Service Representatives (CSRs), assisting with operational activities, resolving customer concerns, and ensuring compliance with bank policies and procedures. The ideal candidate will demonstrate strong leadership, attention to detail, and a commitment to service excellence.
Key Responsibilities
- Coordinate and support daily CSR and teller operations to ensure efficient customer service.
- Perform a variety of teller transactions, including deposits, withdrawals, cashier's checks, money orders, safe deposit box services, and ATM card support.
- Train, coach, and monitor CSR performance to ensure adherence to bank policies and customer service standards.
- Open new accounts and perform account maintenance activities.
- Process ACH transactions, wire transfers, and research account-related inquiries.
- Manage vault operations and maintain cash controls.
- Serve as the primary resource for resolving customer questions and concerns.
- Promote bank products and services through customer referrals and relationship building.
- Maintain confidentiality and compliance with all bank policies and regulatory requirements.
- Perform additional duties, as assigned.
Qualifications and Experience
- High school diploma or equivalent required.
- One to three years of banking experience required.
- Strong customer service and relationship-building skills.
- Basic understanding of accounting procedures and cash handling practices.
- Effective leadership, communication, and problem-solving abilities.
- Proficiency with standard office equipment and banking systems.
- Ability to maintain confidentiality and manage multiple priorities in a fast-paced environment.
Why Security First Bank
Security First Bank offers an excellent opportunity within a community‑focused financial institution recognized for integrity, customer trust, and operational excellence. We welcome applicants from a wide range of backgrounds and provide a supportive environment where you can develop valuable skills, contribute to a service‑driven team, and build a strong foundation for your career.
We offer competitive wages and one of the most comprehensive benefits packages in Nebraska and South Dakota, designed to support both your professional development and personal well‑being. Starting pay is based on experience, and additional benefit details are available on our Careers page.
How to Apply
Qualified candidates are encouraged to complete the online application through Security First Bank’s secure applicant portal by visiting our website and selecting the careers page.
For application assistance or accommodation requests, please contact:
Security First Bank, 805 5th Street, PO Box 3440, Rapid City, SD or call 605-399-2740.
Security First Bank, 805 5th Street, PO Box 3440, Rapid City, SD or call 605-399-2740.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.
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