Head Waiter / Head Waitress

Overview

We are currently looking for dynamic and self motivated Food & Beverage professionals who assist in organizing and directing a team that develops top quality food & beverage products, with prompt, accurate and personalized service.

Responsibilities

• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation.
• Conduct regular training sessions with the assigned team in line with the departmental SOPs.
• Monitor duty schedules for the respective team.
• Ensure the proper appearance and grooming of assigned employees.
• Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available.
• Maintain a professional and friendly relationship with the outlet patrons to ensure their well being.
• Be familiar with the outlet's menu, promotional activities and other relevant issues concerning the outlet and the hotel.
• Contribute to meet and maximize the monthly revenue budget for the respective outlet.

Education, Qualifications & Experience

You should ideally have a diploma or degree in the hospitality field with a maximum of two years experience in a similar role. You must also have fluency in both written and spoken English, and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.

Knowledge & Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising OperationsTeamwork
• Adaptability
• Customer Focus
• Drive for Results