Head Waiter Royal Club Services

Key Responsibilities

• Lead and support the service team to deliver an exceptional fine dining experience to all guests.
• Greet and seat guests courteously, ensuring a welcoming and professional first impression.
• Demonstrate deep knowledge of menu offerings, including food, beverages, and daily specials.
• Recommend dishes, wine pairings, and menu combinations to enhance the guest experience.
• Ensure food and beverage items meet quality and presentation standards before service.
• Coordinate closely with the kitchen and bar teams for smooth service flow.
• Handle guest inquiries and resolve complaints promptly with professionalism and tact.
• Assist with training, mentoring, and motivating junior team members to maintain service excellence.
• Uphold hygiene, safety, and brand standards in all service areas.

Skills Set

• Fine Dining and VIP Service
• Guest Relations and Communication
• Food and Beverage Knowledge
• Team Leadership and Coordination
• Upselling and Revenue Maximization
• Complaint Handling and Service Recovery