Head Waiter/Waitress

Ensure the day to day operation is smooth in the restaurant
Assist the leadership team of the restaurant in achieving high guest satisfaction
Guide and lead the server in the restaurant
Perform the duties of supervisor on regular basis
Maximize sales potential and encourage up selling in order to maximize rates.
Ensure cash floats are secured at all times.
To work within budgeted costs
To minimize abuse of operating equipment
To ensure that requisitions for supplies are completed, delivered and accounted for.
To minimize the use of overtime
To ensure that there is enough operating equipment at all times.
To record all voids, and report any payment discrepancies to Restaurant Manager.
To follow Company procedures when handling cash, credit cards and cheques.
To see guests concerning all complaints and report all complaints to Manager.
To liaise with colleagues over guests requirements and needs.
To ensure handover at shift end and beginning.
To liaise with Head Chef on a regular basis.
To liaise with Reception on a regulars basis.
To gain customer feedback at all times.
To complete a full report of the day s events in the Management Report Book.
Create and maintain a personal and respectful rapport with regular guests.
Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.
Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.
Support all other revenue centers in the hotel such as Rooms and Events
To be results driven and totally accountable.
Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.
Undertake regular inspections to ensure that the company s assets are well maintained and protected.
Ensure that the business is seen as a respected, important member of the community by local influencers.
Carry out any other duties as are within the scope, spirit and purpose of the job as requested./p>