Health Center Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Is the site manager for a health center that provides sexual and reproductive health care and gender affirming care.
• Monitors clinic flow and strives to maximize efficiencies and productivity. Integrates front office operations with the patient service areas.
• Ensures accurate completion of clinic visit records and coordinate documentation.
• Responsible for the initiation and implementation of new processes and services including service delivery enhancements
• Assures staff and company compliance with all local, state and federal laws and regulations relating to family planning services.
• Completes monthly chart audits and sends to the Senior Director of Quality and Risk Management by close of business Friday, the first week of the following month.
• Audits include action plans appropriate for findings. At least 90% compliance must be maintained.
• Assures that the Director and appropriate Risk Management and Medical Management teams are aware of potential Incident and/or Occurrence Reports.
• Achieves clinic goals and objectives including financial, customer service and productivity. Hires, coaches, evaluates and terminates family planning and administrative and staff.
• Schedules staff to ensure adequate coverage in all clinic areas.
• Performs multiple clinic functions in case of staffing shortages.
• Assures that staff is adequately trained according to PPFA and PPGP guidelines.
• Works proactively to minimize patient wait time. Ensures the highest level of Customer Service by regularly monitoring and measuring outcomes.
• Responds to question from patients and insurance companies regarding patient visits and billing.
• Responds to patient/client concerns and take remedial action when appropriate.
• Verifies patient insurance benefits and assist with filing and processing.
• Assesses and addresses patient complaints and provide appropriate referrals including but not limited to knowing when to escalate complaints within the organization and to whom.
• Oversees cash handling protocol, clinic closing and deposits, ensuring accuracy for daily deposits.
• Generates end of month reports. Assures appropriate maintenance of the clinic and facility.
• Monitors inventory of clinic supplies and medications and order as needed.
• Creates and maintains an atmosphere of teamwork and high staff morale.
• Effectively models positive customer services and is responsive to client’s needs and concerns.
• Works with the Vice President of Health Services to maximize revenue and Family Planning visits to ensure productivity standards are met.
• Analyzes monthly financial reports and Family Planning statistical data along with the Vice President of Health Services.
• Handles general information calls and other duties as assigned.

QUALIFICATIONS

• Required Education and Experience
• Bachelor’s Degree (B.A.) from a four-year college or university; or one to two years related experience and/or training
• Supervisory experience in a health or clinical health care settings
• Electronic health records (EHR) experience
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Preferred Education and Experience
• Reproductive Health Services Clinic, hospital or other related clinical setting, and a minimum of three years supervisory experience preferred.
• Experience with high-volume transaction medical or clinical practice environments in which customer service and satisfaction are priorities.
• Epic EHR experience

• Demonstrate and Expect Transparency and Accountability
• Educate and Support the Development of our PPGP community
• Practice Effective Communication
• Foster Trust by Being Responsive to the Needs of our PPGP community
• Demonstrate the Use of Inclusive Practices
• Display the Ability to Cultivate Belonging

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.