Health Insurance and Community Resources Manager

Marana Health is seeking a Health Insurance and Community Resources Manager to join the Centralized Business Office team at the Marana Main Health Center, located in the heart of Marana, AZ.
The Manager of Health Insurance and Community Resources provides strategic leadership and day-to-day oversight for Marana Health’s eligibility and community resource programs. This role directs staff supporting insurance enrollment, benefits navigation, and Community Health Workers (CHWs) to ensure coordinated services that improve patient access, engagement, and outcomes. The Manager develops and implements strategies to expand community partnerships, monitors program performance, ensures compliance with applicable policies and regulations, and aligns department operations with Marana Health’s mission and organizational goals.

Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County. Our mission is to improve our community by providing exceptional, whole-person healthcare.

The following qualifications are required:

• Bachelor’s degree in public health, Healthcare Administration, Social Work, or related field
• Minimum of 3 years’ experience in program management, with demonstrated success in supervising teams
• Valid Level One Fingerprint Clearance Card issued by AZDPS, maintained throughout employment
• Knowledge of health insurance systems, eligibility requirements, and community resources
• Excellent communication, leadership, and organizational skills

The following qualifications are preferred:

• Master’s degree in Public Health, Healthcare Administration, or related field
• Experience managing CHW programs or insurance enrollment services
• Bilingual (English/Spanish)

Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.

This position has the following supervisory responsibilities:
Supervises and monitors performance for an assigned group of employees. Supervisory duties include hiring and disciplinary actions, overseeing work assignments and quality, scheduling and timekeeping, performance evaluations, and training and development.

The ideal candidate will also possess the following knowledge, skills, and abilities:

• Knowledge of insurance eligibility, enrollment, and community health resource
• Understanding of social determinants of health (SDOH) and related community initiatives
• Strong leadership and supervisory skills, with ability to coach, develop, and evaluate staff
• Skill in conflict resolution, performance management, and fostering teamwork
• Ability to design, manage, and evaluate programs for effectiveness and efficiency
• Knowledge of accreditation, regulatory, and compliance requirements (e.g., HIPAA, FQHC standards)
• Proficiency in quality improvement methods and process evaluation
• Strong organizational, communication, and interpersonal skills
• Ability to prepare reports, analyze data, and use findings for decision-making
• Proficiency with Microsoft Office and data/reporting systems

Duties and Responsibilities:

• Manage day-to-day operations of the eligibility team and CHWs
• Direct and oversee daily operations of the Health Insurance and Community Resources department, including eligibility teams and Community Health Workers (CHWs)
• Supervise department supervisors and staff; provide coaching, performance evaluations, and ongoing professional development
• Develop and implement strategies to improve access to health insurance, benefits navigation, and community resources
• Design and monitor workflows, training programs, quality assurance activities, and customer service standards
• Evaluate program outcomes, prepare reports, and use findings to guide improvement and decision-making
• Lead collaboration in grant-funded projects, pilot programs, and community initiatives (e.g., housing, medical-legal partnerships, SDOH efforts)
• Build and maintain partnerships with insurers, community organizations, and external agencies
• Collaborate with clinical and operational leaders to align services with organizational goals and patient needs
• Oversee departmental budget planning, monitor expenditures, and implement corrective actions when necessary
• Ensure compliance with all applicable organizational policies, funding requirements, and regulatory standards (e.g., HIPAA, Joint Commission, FQHC)
• Prepare and present written reports, educational materials, and communications for staff, patients, and community partners
• Represent the organization in community events, partnerships, and professional associations

Benefits:
Marana Health’s vision is to be the premier provider and employer in community health. To support our mission and vision in our community, Marana Health believes health and well-being must start at home. Therefore, employees have many opportunities to care for our own health and wellness with benefits such as:
Medical, Dental, and Vision
403(b) with employer contribution
Short-term disability and other benefits
Paid time off including 11 holidays plus vacation and sick leave accrual
Paid bereavement, jury duty, and community service time
Education reimbursement ($3,000 per year for full-time)

Marana Health will recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, and social and recreational programs will be administered in accordance with the principles of equal employment opportunity.