Health IT - Education and Adoption Specialist

This position requires working onsite on a regular basis.

Health IT Training and Education is responsible for all aspects of the electronic health record, including but not limited to Epic/Apex training for UCSF Health hospitals, practices, affiliates, and community partners. The Education and Adoption Specialist will collaborate with the Epic/Apex application teams, informatics, and clinical/business operations to provide training support to various end users, including front-end users, revenue cycle, physicians, nurses, and other users. This position will focus on educating and supporting practices with the Health Technology application, including but not limited to Epic/Apex. Provides excellent customer service to end users, tracks issues, and follows up as appropriate. Education and Adoption Specialist will work at multiple locations, including UCSF Health San Francisco, and Benioff Children’s Hospitals-Oakland and San Francisco, UCSF campus, and community affiliate partners.

An essential component of these key responsibilities is the ability to manage multiple competing priorities while meeting all program deadlines. As training will be role-based, Education and Adoption Specialists must have experience with or the capacity to quickly understand clinical, procedural, and administrative workflows and related policies/procedures.

The Education and Adoption Specialist must achieve proficiency and credentialing within three months of hire and will support one or more APeX/Epic applications, as well as integrated Health IT technologies.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $101,300 - $216,700 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

• Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
• Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.
• Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results, exhibits bias-to-action and avoids analysis paralysis.
• Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.
• Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• Three years of related clinical application experience.
• Broad and/or in-depth knowledge of one to two areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Strong problem-resolution skills, with the ability to quickly diagnose problems and promptly develop, test, and implement appropriate and practical solutions.
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on functionality, efficiency, cost-effectiveness, policy, and performance issues.

• Clinical License of NP, PA, RN, LVN, or other Clinical license/certification