Health IT - Principal Trainer

An essential component of these key responsibilities is the ability to manage multiple competing priorities while meeting all program deadlines. As training will be role-based, Principal Trainers must have experience with or the capacity to quickly understand clinical, procedural, and administrative workflows and related policies/procedures.

Principal Trainers must achieve certification within twelve months of hire and support a variety of APeX/Epic applications, as well as integrated Health IT technologies.

Department Overview

Health IT is responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, and affiliates partners. This includes the electronic health record (Apex/Epic), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately ninety-five other software applications involved in patient care and operations.

All team members are expected to embody and uphold the Health IT culture and core values.

People First: Our work enhances patient health and family well-being by empowering providers and staff with robust, innovative technology solutions. Health IT supports UCSF Health in delivering leading-edge care, advancing medical education, and ensuring the organization’s long-term sustainability. We approach challenges with creativity, collaboration, and a commitment to excellence. We prioritize innovation, connection, and appreciation and when bold action is needed, we deliver.

Health IT Core Values include:

• Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
• Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.
• Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results,
• exhibits bias-to-action and avoids analysis paralysis.
• Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.
• Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.