Health Program Specialist II

Health Program Specialist II

Join the Utah Department of Health and Human Services (DHHS) in ensuring every infant in Utah has a healthy start. As a Health Program Specialist II, you are the primary point of contact for families and healthcare providers, ensuring that life-saving screenings are completed accurately and results are delivered without delay. You will directly support our vision of fair and equitable health opportunities by removing barriers to care for families in need.

FT / PT Status – Full-Time
Salary – $20.89 - $36.94 Hourly Wage
Remote Work / In-Office – Hybrid

Recruiter – Ashlee Adams | ashleeadams@utah.gov | 000-000-0000
Application Deadline – 5/3/2026

Notes:

Continued employment may be contingent upon the successful completion of a fingerprinting background check. Please click HERE for the most current policy information.
Compliance with DHHS Immunization policy is required. Please click HERE for the most current policy information.
Must meet current CLIA qualification requirements. Please click HERE for the CLIA qualification requirements.

Key Responsibilities

Core Responsibilities

High-Touch Customer Support: Act as a compassionate and knowledgeable resource for parents, physicians, and hospital staff. You will handle daily inquiries, explain screening requirements, and provide guidance and next steps.

Data & Systems Management: Utilize the Laboratory Information Management System (LIMS) and other state databases to track specimens, manage medical records, and ensure data integrity across the screening lifecycle.

Clinical Quality Assurance: Monitor hospital and clinic compliance with NBS standards. You will lead the follow-up process for "unsatisfactory" specimens, collaborating with providers to ensure timely and correct re-screening.

Financial Program Administration: Oversee billing and claims for metabolic formula.

Professional Collaboration: Interface daily with the Newborn Screening Laboratory and state agencies to maintain a seamless screening-to-treatment pipeline.

Qualifications

Job Requirements & Skills

Experience: Minimum of one year in an administrative support role with a heavy customer service focus. Experience in a pediatric clinic, hospital, or public health setting is highly preferred.

Technical Proficiency: Ability to quickly master complex software, including LIMS and electronic health records.
Clinical Knowledge: Strong grasp of medical terminology. A background in billing, claims, or medical authorizations is preferred.

Empathetic Communication: Act as a calm, professional voice for families receiving stressful news especially in addressing parent concerns regarding "unsatisfactory" results, ensuring they feel supported while understanding the urgency of a follow-up.

Provider Relations: Navigate sensitive conversations with hospital and clinic staff regarding compliance and sample quality. You will provide constructive feedback and education to improve screening outcomes without compromising professional partnerships.

Preferred Skills:
Phlebotomy training (to better assist clinics with specimen collection standards).
Familiarity with HIPAA, GRAMA, and state records management.
Communication: Exceptional oral and written skills, with the ability to translate complex medical requirements into easy-to-understand information for the general public.

About the Role

Location –
4431 South 2700 West
Taylorsville, UT, 84129
United States
Background Check Required – Yes
Drug Test Required – No
Schedule Code – B - Competitive Career Service

Why You Should Join Our Team
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency
The Utah Public Health Laboratory (UPHL) manages laboratory testing through the entire state of Utah. This includes testing and monitoring infectious diseases, managing newborn screenings for chronic diseases, testing and monitoring environmental diseases, managing drug and alcohol blood tests, and managing clinical and environmental laboratory certification programs. UPHL strives to serve its customers and stakeholders with accurate data as quickly as possible. For more information, click HERE

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.