Healthcare Customer Service Representative (Spanish Speaking)

About the Role:

The Healthcare Customer Service Representative (Spanish Speaking) plays a critical role in ensuring that medical devices are properly assembled, configured, and prepared for use in clinical settings across the United States. This position requires meticulous attention to detail to guarantee that all devices meet stringent safety and quality standards before deployment. The technician will collaborate closely with healthcare professionals and technical teams to troubleshoot and resolve any setup issues, ensuring seamless integration of devices into medical procedures. Fluency in Spanish is essential to effectively communicate with Spanish-speaking colleagues and clients, facilitating clear instructions and support. Ultimately, this role contributes directly to patient care quality by ensuring that medical devices are ready and functioning optimally when needed.

Minimum Qualifications:

• High school diploma
• Fluency in both Spanish and English, with strong verbal and written communication skills.
• Experience working in a healthcare or clinical environments
• Customer service or call center experience preferred
• Comfortable speaking with patients over the phone
• Basic technical troubleshooting skills
• Healthcare/RPM experience is a plus
• Ability to follow detailed technical instructions and maintain accurate documentation.

Responsibilities:

• Call and provide technical support and training to healthcare staff and patients, with clear communication in both English and Spanish.
• Assemble, configure, and test medical devices according to manufacturer specifications and clinical requirements.
• Perform routine maintenance and quality checks to ensure devices meet safety and performance standards.
• Document setup procedures, maintenance activities, and any issues encountered during device preparation.
• Collaborate with cross-functional teams including engineers, clinical staff, and customer service to resolve technical problems promptly.

Work Location:

• Remote: Central Time Zone

Work Schedule:

• Monday through Friday 4 hours a day minimum

• No weekends or after-hours

Language:

• Spanish (Mandatory)

Job Type:

• Part Time