Healthcare IT Project Manager - Critical Support I

Job Description: Federal Project Manager - Critical Support

Company Overview: We’re on a journey to advance how health happens with technologies that support clinicians, inspire innovation, empower patients, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data.

It’s a big challenge, but big challenges are what we do best. We’re already transforming some of the world’s largest health systems—helping them turn data into lifesaving decisions and better patient care. We want people just as dedicated as we are to making history with the advancement of Federal Healthcare systems. If you’re excited about making healthcare more human, you’ve come to the right place.

Position Overview: We are seeking a proactive, technically-skilled Lead Project Manager to oversee and drive critical support processes within our healthcare IT environment. The ideal candidate will develop and refine processes to ensure that each new incident becomes an opportunity for system improvement, thereby reducing risk and enhancing service continuity.

Key Responsibilities:

• Oversee critical support items on the VA project, managing issues that cannot be resolved through traditional support means.
• Drive the project management lifecycle for issue resolution, ensuring each incident is handled efficiently and effectively.
• Manage deliverables throughout the support project, including milestones and project schedules.
• Provide feedback to the team, customers, and corporate stakeholders when project milestones or schedules are at risk.
• Ensure projects align with the goals and timelines outlined in the scope of work and schedule.
• Communicate status updates to customer stakeholders and internal management.
• Ensure consistency and best practices are utilized while adhering to customer standards.
• Utilize knowledge of the Cerner Millennium platform or other EHR systems to execute basic troubleshooting and support.

Qualifications:

• Strong technical background in Cerner Millennium or equivalent EHR systems.
• Proven experience in project management, particularly in healthcare IT environments.
• Ability to develop and refine processes for incident management and service improvement.
• Excellent communication skills, with the ability to convey complex information to diverse audiences.
• Strong analytical and problem-solving skills to navigate and resolve project challenges.

Why Join Us? At our organization, you will have the opportunity to make a significant impact on the future of healthcare. We are committed to fostering an inclusive and innovative work environment where you can thrive and contribute to meaningful advancements in Federal healthcare systems.

This role will be in our Arlington, VA office 4 days a week. Heavy travel role.

If you’re ready to help us make healthcare more human and tackle big challenges, we encourage you to apply!

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Manage deliverables throughout the implementation project, including milestones and project schedule. Provides feedback to the team, customer, and if applicable, corporate stakeholder when it is observed project milestones or schedule are at risk. Ensure project is aligned with the goals and timelines of initiatives as defined in scope of work and schedule. Communicate status to customer stakeholders and internal management. Ensure consistency and best practices are utilized in conjunction with adhering to customer standards.