Healthcare Staffing Specialist

Care Experience Coordinator (CEC)

Make an Impact Behind the Scenes of Home Care

At Aveanna Healthcare, our mission is simple but powerful: help medically fragile patients grow and thrive in the comfort of their own homes. The Care Experience Coordinator (CEC) plays a critical role in making that mission possible.

This role sits at the heart of the care experience—balancing caregiver scheduling, family communication, staffing optimization, and operational excellence to ensure patients receive consistent, high-quality care.

If you’re organized, people-focused, and thrive in a fast-paced environment where your work directly impacts lives, this role is for you.

What You’ll Own

Staffing & Scheduling Excellence

• Build and manage weekly caregiver schedules to meet patient care needs

• Minimize unstaffed shifts and improve fill rates

• Proactively communicate schedule updates with caregivers and families

• Match clinicians to patients based on skills, experience, and care requirements

• Monitor Electronic Visit Verification (EVV) for compliance and billing accuracy

• Partner with recruiting teams to address staffing gaps and growth opportunities

• Collaborate with leadership to increase staffed hours and support branch growth

Caregiver Engagement & Retention

• Re-engage inactive caregivers and strengthen caregiver relationships

• Foster a positive, employer-of-choice environment

• Support licensure, credentialing, and re-credentialing compliance

Client Experience & Communication

• Serve as the primary point of contact for families regarding staffing and care experience

• Conduct regular client check-ins to ensure satisfaction

• Partner with clinicians and leadership to resolve care, safety, or service concerns

Payroll & Administrative Support

• Process payroll accurately and resolve pay-related questions

• Maintain detailed records for work hours, PTO, and payer utilization

Collaboration, Compliance & Growth

• Support new patient referrals and onboarding

• Ensure compliance with state and federal labor laws, HIPAA, and company policies

• Participate in on-call rotation and after-hours support as needed

• Contribute to audits, projects, and continuous improvement initiatives

What We’re Looking For

Required

• High school diploma or GED

• Ability to participate in an on-call rotation

• Proficiency in Microsoft Office and comfort with EMR systems

• 2+ years of experience in staffing, customer service, operations, or coordination

Preferred

• Bachelor’s degree or equivalent experience

• Experience in healthcare staffing or home care

• Familiarity with applicant tracking systems or recruiting tools

• Bilingual skills a plus

Skills That Set You Apart

• Exceptional communication and relationship-building skills

• Strong organizational and time-management abilities

• Ability to juggle multiple priorities in a fast-paced environment

• Strategic thinker with creative problem-solving skills

• High level of professionalism and confidentiality

• Adaptable, resilient, and solution-oriented

Work Environment & Physical Requirements

• Primarily office-based with occasional field responsibilities

• Schedule: Monday-Friday, daytime hours Full-time with on-call rotations.
• Location: OKC, OK 73116

• Frequent computer and desk work; occasional lifting up to 25 lbs

• Ability to conduct occasional home visits

• Occasional local travel to offices, patient homes, or recruitment events

Why This Role Matters

Behind every successful home care experience is a coordinator who keeps everything moving. As a Care Experience Coordinator, you’re not just filling schedules—you’re supporting families, empowering caregivers, and ensuring patients receive the care they deserve.

Apply today and become part of a team where your work truly makes a difference.