Heating/Boiler Service Dispatcher

Heating/Boiler Service Dispatcher

Job Duties:

• Use/maintain dispatch board in BuildOps to schedule and coordinate all service calls (emergency and planned) For Burner Service Technicians
• Create follow up service tickets as needed
• Coordinate with Field Supervisor/Technicians to ensure current calls are complete/closed out
• Confirm after hour calls were serviced and tickets updated.
• Main point of contact with Building Supers regarding service/maintenance/repairs schedule
• Contact Superintendents when jobs are completed
• Contact supply houses and order parts needed by technicians
• Maintain on-call schedule and keep technicians aware
• Verify Daily Timesheets and attendance records including call outs, vacations, and personal days
• Assists the Service Assistants in the daily duties of meeting customer demands

Required Qualifications:

• Boiler knowledge is required
• Outstanding customer service skills
• Ability to Multitask
• Organized
• Routing/Dispatch Experience Required
• Computer skills
• High School diploma or GED
• Experience effectively managing people
• Must have experience dispatching in similar industries: elevator service, fire/sprinkler service, plumbing , HVAC or heating service.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• plumbing and heating: 5 years (Required)
• Dispatching: 5 years (Required)

Work Location: In person