Help Desk

Overview
Join our dynamic IT support team as a Help Desk Specialist, where your technical expertise and customer service skills will drive seamless technology experiences for users across our organization. In this energetic role, you will be the first point of contact for resolving a wide array of IT issues, ensuring minimal downtime and maximum productivity. Your proactive approach and problem-solving skills will empower colleagues to leverage technology confidently, fostering an efficient and innovative work environment.

Duties

• Provide technical support to end-users via phone, email, and remote tools, addressing hardware, software, and network issues promptly and professionally
• Troubleshoot software problems across various operating systems including Windows, macOS, and Linux, ensuring quick resolution of issues related to applications such as Microsoft Office and specialized enterprise software
• Manage computer hardware setups, upgrades, and repairs while maintaining accurate inventory records of devices and peripherals
• Assist with network administration tasks including configuring and troubleshooting LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPN (Virtual Private Network), firewall settings, and wireless connectivity using Meraki or similar solutions
• Support IT infrastructure by managing Active Directory accounts, Group Policy Objects (GPO), Windows Server environments, SCCM (System Center Configuration Manager), BMC Remedy ticketing system, ServiceNow, Jira, and other ITSM tools
• Conduct analysis of recurring issues to identify root causes and recommend improvements to enhance system stability and security
• Collaborate with team members on escalated issues involving network administration, computer management, or hardware failures to ensure swift resolution

Experience

• Proven experience in providing help desk or desktop support within a fast-paced environment with a strong focus on customer service excellence
• Hands-on knowledge of troubleshooting computer hardware components and operating systems including Windows (Windows 10/11), macOS, and Linux distributions
• Familiarity with computer networking concepts such as TCP/IP, DNS, LAN/WAN configurations, VPNs, firewalls, and network security best practices
• Experience supporting mobile devices like smartphones and tablets across various platforms
• Proficiency in using remote support tools such as ServiceNow, Jira, SCCM, GPO management tools, BMC Remedy or similar ticketing systems for issue tracking and resolution
• Strong analysis skills to diagnose complex technical problems quickly and accurately while communicating solutions clearly to end-users
• Excellent communication skills combined with a proactive attitude to deliver exceptional customer service in diverse situations

Join us in this vibrant role where your technical prowess fuels our organization’s success! We’re dedicated to fostering an inclusive environment that values innovation, teamwork, and continuous learning. If you’re passionate about IT support and eager to make an impact through energetic problem-solving—this is the opportunity for you!

Pay: $15.00 - $16.00 per hour

Work Location: In person