Help desk

Job Description:
We are seeking a Help Desk Support Analyst – Tier 1 to provide first-level technical support to end users. The ideal candidate will have experience handling inbound support calls, password resets, account unlocks, and basic troubleshooting for hardware, software, and system access issues.

Key Responsibilities:

• Provide Tier 1 technical support via phone, email, and ticketing system
• Handle password resets, account unlocks, and user access requests
• Troubleshoot basic hardware, software, printer, and connectivity issues
• Document all incidents and resolutions in the ticketing system
• Escalate complex technical issues to higher-level support teams when needed
• Assist users with login issues, MFA support, and system navigation
• Deliver excellent customer service and maintain professionalism during calls
• Follow IT support processes, procedures, and SLAs

Required Qualifications:

• Experience in Help Desk or Technical Support environment
• Strong experience handling password resets and inbound support calls
• Familiarity with Active Directory, Office 365, and ticketing systems
• Good troubleshooting and communication skills
• Basic knowledge of Windows operating systems and computer hardware
• Ability to work in a fast-paced support environment

Pay: $21.00 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person