Help Desk Administrator

Helpdesk Administrator

Location: Philadelphia, PA (Onsite)

Compensation: $50,000–$60,000 annually

Position Overview

Seeking a dependable Helpdesk Administrator to support a multi-site IT environment across Philadelphia. This role provides hands-on technical support to end users and ensures reliable operation of hardware, software, and network systems in a high-demand setting. The position is highly visible and requires strong troubleshooting capability, customer service orientation, and the ability to manage support requests across multiple locations.

Responsibilities

• Provide Tier 1 and Tier 2 deskside and remote support for hardware, software, networking, and telecommunications issues
• Investigate, troubleshoot, and resolve user-reported technical problems in a timely manner
• Perform issue recognition, research, isolation, resolution, and follow-up for routine and moderately complex incidents
• Support LAN operations, including user access, data management, and printing services
• Log, track, and manage service requests through a centralized ticketing system
• Assist with software deployments, hardware upgrades, system installations, and configuration tasks
• Support asset lifecycle management, including inventory tracking of hardware and software
• Contribute to technical documentation, procedures, and knowledge base materials
• Provide user guidance and basic technical training as needed
• Deliver onsite IT support across multiple organizational locations within Philadelphia

Qualifications

• 2+ years providing hands-on technical support in a helpdesk or desktop support environment
• Working knowledge of Windows operating systems, standard business applications, and basic networking concepts
• Familiarity with ticketing systems and service request workflows
• Ability to diagnose and resolve hardware, software, and connectivity issues
• Strong organizational skills with the ability to manage multiple support requests simultaneously
• Effective communication skills and a customer-service mindset
• Ability to travel between local sites as required
• Must have a personal vehicle and valid driver's license