Help Desk Analyst

Role: Help Desk Analyst 2

Location: Franklin/Madison, OH (Local Candidates Only)

Work Mode: Onsite

Employment Type: Contract

Interview Mode: Only In Person

Skills Required:

• Checking and controlling the server and offering solutions to its problems.
• Supporting and preserving the Virtual Desktop setup of the institution, which includes VDI, and others.
• Help in organization and management of the business applications.
• Determining the increased cases received by the IT Helpdesk.
• Improving and adjusting the Virtual Desktop system.
• Design and implement platform security.
• Taking part in upgrading and updating the system’s applications, installing it with up-to-date descriptions.
• Should strengthen the apps, the Windows server, and the principal operating system.
• Providing technical assistance for all the servers, desktops, and services that apply business.
• Taking full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop
• Very extensive knowledge with Windows 11, active directory, GPO settings.
• Have some knowledge with Chromebooks.
• Manage clients or their own company Citrix systems, VDI and its other technologies.