Help Desk Analyst

Help Desk Analyst – Join a Mission-Driven Team with a Work Wellbeing Score of 82

Make a real impact while advancing your technical career. At KVC, we’re committed to supporting our employees just as much as we support the individuals and families we serve. Our Indeed Work Wellbeing Score of 82 reflects our dedication to a positive, collaborative, and growth-oriented work environment.

Position Summary:
The Help Desk Analyst serves as the first point of contact for technology-related issues within their region and provides remote support to other agency locations. This role involves troubleshooting, documenting, and resolving technical issues related to hardware, software, and networking. The Help Desk Analyst also assists with system maintenance, technical projects, and occasional travel to other sites.

This is a hybrid position — working onsite three days per week and remote two days per week. The first 60 days of training will be fully onsite at our Olathe, KS office.

What You’ll Do

• Respond to technical support tickets and incoming calls, resolving or escalating as needed

• Provide excellent customer service and timely follow-up on IT support requests

• Troubleshoot PC hardware, software, and network issues

• Set up and manage user accounts, phone numbers, and voicemail accounts

• Maintain IT inventory and documentation

• Identify and recycle end-of-life equipment responsibly

• Develop and maintain user training materials and technical documentation

• Collaborate with IT team members and supervisors to ensure efficient problem resolution

• Participate in occasional on-call responsibilities

What We’re Looking For

• Education: Associate degree or equivalent job experience

• Experience: 1–3 years of experience in a business environment supporting PC hardware, data networking, and software troubleshooting

• Licensure/Requirements:

  • Valid driver’s license and auto insurance

  • At least 21 years old

  • Ability to meet KVC’s insurance requirements

• Preferred Certifications:

  • CompTIA A+ Hardware & Operating Systems

  • CompTIA Network+

  • MCP (Microsoft Certified Professional)

• Preferred Education: Degree in Information Technology or related field

Key Skills & Competencies

• Strong customer service orientation and communication skills

• Resourcefulness in problem-solving and issue resolution

• Initiative to learn, grow, and take ownership of work

• Ability to think critically and adapt communication to the audience

• Team-oriented mindset and accountability in all work interactions

Why Join KVC

At KVC, you’ll be part of an organization that values growth, collaboration, and innovation. We provide opportunities for professional development, recognize initiative, and cultivate a culture where every team member can thrive.

Our Work Wellbeing Score of 82 on Indeed demonstrates that our employees feel supported, valued, and empowered to do their best work.

Ready to grow your IT career while making a difference?
Apply today to join KVC’s dedicated technology team.