Help Desk Analyst

Position Type: Help Desk Coordinator/Administrative Assistant

Location: Indianapolis, IN

Position Type: Onsite (Long Term Contract)

Interview Process: Phone & In Person

Required/Desired Experience:

• Associate degree or higher in Information Technology, Business Administration, or a related field (will consider min. 5 yrs. exp. in lieu of degree).
• Experience in IT helpdesk or technical support roles, including experience in cross-functional coordination, ticket triage, and customer service.
• Experience as executive-level administrative support, including HR coordination, travel logistics, and vendor collaboration.
• Experience in procurement coordination or purchasing support.
• Experience in account or identity management support.
• Experience with event planning or coordination.
• Prior experience handling sensitive information and maintaining confidentiality.
• Strong attention to detail & time management with ability to multi-task and prioritize effectively in a fast-paced environment.
• Strong written & verbal communication skills.
• Strong skills in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Relevant industry certifications or similar credentials.