Help Desk Analyst

Robert Half is seeking an IT Support Specialist to support a client in the hospitality industry. This role is hands-on and focused on reimaging existing PCs, customizing setups, and ensuring a smooth, positive experience for both technical and non-technical users. The ideal candidate is personable, detail-oriented, and able to get users fully up and running efficiently.

Duration: Short-term contract; with potential to extend

Pay rate: up to $30/hourly

Location: 100% Onsite in Eugene, Oregon

Key Responsibilities:

• Reimage and deploy existing PCs as part of a structured hardware refresh initiative
• Customize system configurations based on individual end-user needs
• Ensure users can successfully sign in and have access to all required tools and applications
• Provide white-glove support during setup
• Support ~300 end users across the organization
• Troubleshoot and resolve issues related to printers, workstations, and general desktop support
• Manage and track requests through a ticketing system
• Deliver a seamless onboarding experience for users during device setup and transitions 
  

• 3+ years of experience in IT Support / Desktop Support
• Strong experience with Windows OS environments
• Experience reimaging and deploying PCs
• Ability to troubleshoot hardware, software, and user access issues
• Comfortable working in a ticketing system and managing multiple requests

Nice-to-Have Skills:

• Exposure to JumpCloud (supporting an existing environment/project)
• Familiarity with Zoom (VoIP)
• Experience with Genesis (or similar platforms)

Soft Skills:

• Warm, approachable, and customer-focused demeanor
• Strong communication skills with both technical and non-technical users
• Patient and helpful, with a focus on creating a positive user experience
• Ability to stay organized and manage time effectively in a structured rollout
  

Technology Doesn't Change the World, People Do. ^®

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