Help Desk Analyst I

We are looking for a skilled Help Desk Analyst I to join our team in Alameda, California. This Help Desk Analyst I long-term contract position offers an excellent opportunity to provide technical support and ensure seamless operations across various systems and technologies. The ideal Help Desk Analyst I candidate will have expertise in troubleshooting and configuring hardware and software while delivering exceptional customer service. The Help Desk Analyst I role is for a long term contract and is an onsite position out of Almeda, Ca.

Responsibilities:

• Provide technical support for Android devices, Apple products, and other hardware systems.

• Manage Active Directory accounts and permissions to ensure secure access.

• Configure and deploy EO/IR systems to meet operational requirements.

• Perform database management tasks, including updates and maintenance.

• Assist with hardware installations and configuration management processes.

• Support software deployments and ensure compatibility across systems.

• Deliver prompt and effective solutions to end-user concerns.

• Document technical procedures and resolutions to maintain a knowledge base.

• Collaborate with team members to improve system efficiency and reliability.

• Proven experience in Apple and Windows troubleshooting.

• Familiarity with EO/IR systems and their configurations.

• Strong understanding of Active Directory and database management.

• Knowledge of Apple devices and computer hardware systems.

• Experience in configuration management and software deployments.

• Ability to diagnose and resolve technical issues efficiently.

• Excellent communication and interpersonal skills for customer support.

Technology Doesn't Change the World, People Do. ^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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