Help Desk Assistant

Help Desk Assistant, Part-Time, Orlando, FL

GENERAL SUMMARY:

Provides first level support for all guest facing and operational hardware/software systems

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Assists with the installation and troubleshooting of hardware and software.
• Assists with the setup and installation of new attraction hardware.
• Logs calls and issues into tracking system
• Assists with the maintenance of documentation and procedures for installed products.
• Assists with the maintenance and modifications of attraction software.
• Provides first level support for all wireless attraction devices including computers (laptops), printers, phones and tablets.
• Provides hands on support for information systems infrastructure.
• Receives and responds to incoming calls, pages, and/or e-mails while on duty regarding device problems.

JOB SPECIFICATIONS:

• Associates degree in Computer/IT related filed or certificate from a Computer/IS Technical School or 1 year work experience in a technical support role preferred
• Exposure to technical networks and PC, Printer and Mobile hardware, and hands on hardware troubleshooting experience.
• Exposure to technical knowledge of current network protocols, operating systems, and standards, a plus.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Effective interpersonal skills
• Must have a good command of the English language, both written and verbal.
• Good written and oral communication skills.
• Self-motivated and directed.
• Attention to detail
• Strong customer-service orientation.

PHYSICAL CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk; talk; hear; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

WHY CRAYOLA?

• Kid Inspired Culture
• Free Admission to Crayola Experience for Employees
• Community Volunteerism Opportunities
• Annual Bonus Potential for all Full-Time Employees
• Company Matched 401k & Employee Value Sharing Plan
• Comprehensive Healthcare Benefits for Eligible Employees
• Education Assistance Program
• Wellness Programs
• Employee Resource Groups
• Generous Product Discounts Onsite & Online
• Company Sponsored Employee Events
• Discounts on a wide variety of products and services – automotive, electronics, fitness, travel and entertainment

Green is our favorite color!
Crayola cares about the environment and responsibly makes the products you love. Learn more about Crayola’s creative solutions for greener tomorrows: https://www.crayola.com/about-us/sustainability

Crayola is committed to providing competitive market compensation. Our pay ranges are established using reliable market data and consider factors such as job responsibilities, industry benchmarks, and geographic location.

Individual starting pay is determined by a candidate’s skills, experience and qualifications. This role is eligible to participate in an annual incentive plan as per plan guidelines. For a full list of Crayola benefits, please visit https://www.crayola.com/company/employee-benefits.

No phone calls please.

Search Firm Representatives - Please Read Carefully:
Crayola LLC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Crayola LLC via e-mail, the Internet, or directly to hiring managers at Crayola LLC in any form without valid written search agreement in place for that position will be deemed the sole property of Crayola LLC, and no fee will be paid in the event the candidate is hired by Crayola LLC as a result of the referral or through other means.

Search firms are essential to the recruitment and staffing efforts at Crayola LLC, and we value the partnerships we have built with our vendors. For this reason, Crayola LLC has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by Human Resources at Crayola LLC in place for the specific position in order for a fee to be paid for any candidate referrals.