Help Desk Representative

Service Desk Agent – Contract Opportunity

📍 Location: Columbus, OH

📅 Duration: 6-12-month contract

💲 Pay: $21-$25/hour

Are you passionate about providing exceptional customer service? We're seeking a Service Desk Agent with 6 months to 2 years of experience (internships count!) to join the team of a leading investment banking firm.

Ideal Candidate:

✔ Recent grad with a Bachelor .

✔ Experience or internship.

✔ Strong communication, problem-solving, and organizational skills .

✔ Preference for candidates with at least one of the following criteria:

• College Degree

• Previous contact center experience

What You’ll Do:

• Provides investigation, diagnosis, resolution and recovery for hardware/software problems

• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software

• Handle incoming phone calls regarding various customer service inquiries on Morgan Stanley accounts.

• Respond with a high degree of accuracy and efficiency , consistently meeting key department performance metrics.

• Troubleshoot and resolve customer concerns while ensuring a positive experience.

• Maintain detailed and accurate records of customer interactions and transactions .

Why Join Us?

Gain valuable experience with a leading financial institution . Work in a fast-paced, team-oriented environment that values career growth and professional development . Plus, there’s a possibility to convert to a permanent position after the contract period!

👉 Apply now to take the next step in your customer service career